Virgin - Gatwick & Expedia - the refund saga (VA v E)

esellek

Life__Goes__On said:

Did your payment transaction say Virgin  or Expedia?

It's charged to Expedia.

Life__Goes__On

I've had a look at Expedia T&Cs  and couldn't find any reference  to a  fee if the airline cancelled ( only if the customer did),  so none should be deducted.

Life__Goes__On

On your other issue I would write to Virgin and Expedia stating you reject an open ticket.
I would also copy it to bank stating you have rejected an open ticket as you can do under English law
As Expedia could say you been issued with a open ticket so the Chargeback fails. ( So giving the bank that info pre-empts this)

esellek

Life__Goes__On said:

On your other issue I would write to Virgin and Expedia stating you reject an open ticket.
I would also copy it to bank stating you have rejected an open ticket as you can do under English law
As Expedia could say you been issued with a open ticket so the Chargeback fails. ( So giving the bank that info pre-empts this)

A good idea, I'll do that now.  

Life__Goes__On

It wouldn't surprise me that's why the have did this (making it into an open ticket), trying to get Chargebacks or S75 to fail

esellek

I agree.  It wouldn't surprise me either.  Email now sent to Virgin, messaged Expedia via Twitter, (and taken a screenshot) and emailed the CC.

Life__Goes__On

I'm a very cynical person when it comes to dealing with big companies, I tent to look for their ulterior motive, sadly I tent to be right in this outlook.

esellek

27/5 Email from Expedia (from email address Expedia@uk.expediamail.com - but I don't know if this is a mailbox that is read)
I have the chargeback in process with my CC.   Not sure about the para I have made in bold!

Dear Valued Customer, 
You’re receiving this email because your airline has canceled your flight. Due to low availability, there are no offered options to rebook you onto a comparable flight. Based on your airline’s policy for cancellations, you will receive either a refund or flight credit, so keep an eye out for another email with all the details. 
While refund eligibility is determined by the airline, rest assured that we are working incredibly hard to pursue a refund from the airline on your behalf. We'll be in touch via email as soon as we have more information regarding your eligibility. 
Please note that if you booked this flight as part of a package, this cancellation only applies to your flight booking and does not cancel the remaining components of your package. 
To book a new flight, visit us at https://www.expedia.co.uk/ 
Yours sincerely, 
Expedia 

Life__Goes__On

Saying " refund eligibility is determined by the airline" it's not strictly true, refund eligibility is determined by law.

esellek

Yep, although I think a few of the firms are just making stuff up hoping that some people will not take things further or accept the credit notes / get charged cancellation fees.