Contacting Sky mobile, error completing order

DiscoveryTD5

Hello All,

We have a problem with Sky mobile.  We do not have a smartphone and thought it a good idea to have the NHS tracking App when available, so ordered one and suitable contract online from Sky (changing from Virgin).  All went OK, entered bank details, credit card for accessory, then clicked "place order" and got a page saying something had gone wrong and to call a number.  Now, Sky won't talk to you at present if you are not NHS, vulnerable etc, which is fine, we understand that in the current situation, except there is no other way we can contact them.  There is no messaging service, no live chat, no email, no text, nothing, just FAQs on the website.  They asked us to phone but we can't!  Also no idea how to cancel or if they will start taking the monthly payment with no phone delivered.

Anybody have any ideas how we can sort this one?

Many thanks.

candiii

03337591751 is the number that shows on the web page for cancelling

sdduk

If you are keeping your number then you can text for a pac code and as soon as you give it to the new provider and the number goes over to then your contract will automatically finnish with Sky.
Have a read at the link it tells you how to do it ....Very Easy to do and don't have to talk to anyone.
https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/end-it-with-a-text-mobile-switching

cranford

Did you set up a Sky Account? If so look on there under Mobiles to see if there is any info.

DiscoveryTD5

cranford said:

Did you set up a Sky Account? If so look on there under Mobiles to see if there is any info.

Thank you, yes we did.  However, it has all been erased, apparently Sky had problems with their system.  My wife found a way to talk to an agent and they set up another account etc.  Can't access that either.   Looks like a marathon coming up.  Cancelling it all and going to another provider looks like the best bet now.

DiscoveryTD5

DiscoveryTD5 said:

cranford said:

Did you set up a Sky Account? If so look on there under Mobiles to see if there is any info.

Thank you, yes we did.  However, it has all been erased, apparently Sky had problems with their system.  My wife found a way to talk to an agent and they set up another account etc.  Can't access that either.   Looks like a marathon coming up.  Cancelling it all and going to another provider looks like the best bet now.

Finally got into the account after correcting Sky's error setting it up.  Cannot do anything with it, cannot follow Sky's instructions on "what to do next".  Totally fed up with this now, have never come up with such a dreadful shower as Sky.  Can anybody recommend a competent mobile operator??