Clifford James - Zennox Wooden Turntable Music Centre

al1948uk

My wife purchased this music centre for my 70th birthday in 2018, please see below, details of purchase.

Order date: 24th March 2018   Order # 026-9116304-1097105. Order total  £196.94   Shipped 27/03/2018 -29/03/2018.

 The main feature for the purchase was the recording to USB facility, for our extensive music collection. The facility has never worked.

 I have had a number of email conversations with support –bvg, since the purchase, to no avail. It was only when I requested a full refund in March 2020, that I was advised that wasn’t possible, but a replacement or repair was. I have accepted a replacement. 

Replacement machine for the above:  Delivered: 2nd April 2020.

I say delivered, a colleague of my wife’s had something delivered and just happened to enquire, was there anything else? She was then able to drop it off to us.

The machine allows to me to record, yet frustratingly doesn’t record. I have mp3 tracks on a number of USB’s, none of them records. As if that isn’t bad enough, the cassette facility doesn’t even allow you to record anything. Nor does it stop via the stop button on the machine or using the remote.

Can I remind you that this was supposed to be a 70th birthday present, purchased March 2018, we have been very patient, understanding and have followed advice and guidance to the letter. I persevered, to try and solve the problem, with a number of email conversations with BVG, to no avail.

This replacement is even worse than the first machine, so I am returning it. Two years is far too long for something not to work, and we are now requesting a full refund of £196.94

I returned my new replacement machine within the regulation 30 days, but Clifford James are flatly refusing to accept my wishes and have now sent a third machine out to my wife's workplace when she is not even there!!! 

………………......………...……………………...………………………...…...……………………….........………......…………...…………………..

This message arrived this morning.  

Thank you for your e-mail, As the original purchase was made in 2018, we would not offer a refund, this is the date you have for returning for a refund, any replacement sent is only covered under the initial warranty  and this would not offer a refund after such a time frame. My colleagues have worked to resolve the issues for you as quickly as possible, so rather than having the item returned for inspection, prior to a replacement being sent a replacement was expedited to try and avoid delays. Please not,e the replacement is all that will be offered and has been sent. 

Best regards,

Andrew Nicholl   Customer Services

 ………………………………………………………………………………………………………………………………………………………..

 So despite sending me a brand new Zennox music centre, I am not entitled to a new thirty day return period and a potential refund. 

An additional problem is that the retailer Clifford James, is owned by the supplier. 

Any advice would be gratefully received. 

 

Manxman_in_exile

al1948uk said:

...

 So despite sending me a brand new Zennox music centre, I am not entitled to a new thirty day return period and a potential refund. 

...

Any advice would be gratefully received. 

I think that is correct.

I'm no expert but I think you have made a mistake in taking as long as two years to try to sort out the problem with the original music centre.  If it was faulty from the outset you could have rejected the original music centre outright for a full refund within 30 days; or for up to six months you could have complained and got a replacement or a repair (or a refund if it still didn't work after replacement/repair).  After six months you have to establish that it had an inherent fault when you received it.

It seems to me that you complained after about two years that it wasn't working properly and the supplier gave you a replacement.  As I understand it the right to reject and right to a refund within 30 days only applies to the original purchase - not to any replacements.  (Otherwise you'd be able to claim a refund ad infinitum after many decades and replacements!).

I think after two years you'll find it difficult to get a refund - but I may be mistaken.  See what others say.

Jumblebumble

al1948uk said:

My wife purchased this music centre for my 70th birthday in 2018, please see below, details of purchase.

Order date: 24th March 2018   Order # 026-9116304-1097105. Order total  £196.94   Shipped 27/03/2018 -29/03/2018.

 The main feature for the purchase was the recording to USB facility, for our extensive music collection. The facility has never worked.

 I have had a number of email conversations with support –bvg, since the purchase, to no avail. It was only when I requested a full refund in March 2020, that I was advised that wasn’t possible, but a replacement or repair was. I have accepted a replacement. 

Replacement machine for the above:  Delivered: 2nd April 2020.

I say delivered, a colleague of my wife’s had something delivered and just happened to enquire, was there anything else? She was then able to drop it off to us.

The machine allows to me to record, yet frustratingly doesn’t record. I have mp3 tracks on a number of USB’s, none of them records. As if that isn’t bad enough, the cassette facility doesn’t even allow you to record anything. Nor does it stop via the stop button on the machine or using the remote.

Can I remind you that this was supposed to be a 70th birthday present, purchased March 2018, we have been very patient, understanding and have followed advice and guidance to the letter. I persevered, to try and solve the problem, with a number of email conversations with BVG, to no avail.

This replacement is even worse than the first machine, so I am returning it. Two years is far too long for something not to work, and we are now requesting a full refund of £196.94

I returned my new replacement machine within the regulation 30 days, but Clifford James are flatly refusing to accept my wishes and have now sent a third machine out to my wife's workplace when she is not even there!!! 

………………......………...……………………...………………………...…...……………………….........………......…………...…………………..

This message arrived this morning.  

Thank you for your e-mail, As the original purchase was made in 2018, we would not offer a refund, this is the date you have for returning for a refund, any replacement sent is only covered under the initial warranty  and this would not offer a refund after such a time frame. My colleagues have worked to resolve the issues for you as quickly as possible, so rather than having the item returned for inspection, prior to a replacement being sent a replacement was expedited to try and avoid delays. Please not,e the replacement is all that will be offered and has been sent. 

Best regards,

Andrew Nicholl   Customer Services

 ………………………………………………………………………………………………………………………………………………………..

 So despite sending me a brand new Zennox music centre, I am not entitled to a new thirty day return period and a potential refund. 

An additional problem is that the retailer Clifford James, is owned by the supplier. 

Any advice would be gratefully received. 

 

Could you clarify what this means?
"The machine allows to me to record, yet frustratingly doesn’t record. I have mp3 tracks on a number of USB’s, none of them records."
Are you trying to plug in a USB drive and expecting it to be able to record to that as I do not think that anyone ever suggested that this was possible ?
My understanding is that you can connect your PC via a USB cable and connect that way

davidmcn

Jumblebumble said:

al1948uk said:

My wife purchased this music centre for my 70th birthday in 2018, please see below, details of purchase.

Order date: 24th March 2018   Order # 026-9116304-1097105. Order total  £196.94   Shipped 27/03/2018 -29/03/2018.

 The main feature for the purchase was the recording to USB facility, for our extensive music collection. The facility has never worked.

 I have had a number of email conversations with support –bvg, since the purchase, to no avail. It was only when I requested a full refund in March 2020, that I was advised that wasn’t possible, but a replacement or repair was. I have accepted a replacement. 

Replacement machine for the above:  Delivered: 2nd April 2020.

I say delivered, a colleague of my wife’s had something delivered and just happened to enquire, was there anything else? She was then able to drop it off to us.

The machine allows to me to record, yet frustratingly doesn’t record. I have mp3 tracks on a number of USB’s, none of them records. As if that isn’t bad enough, the cassette facility doesn’t even allow you to record anything. Nor does it stop via the stop button on the machine or using the remote.

Can I remind you that this was supposed to be a 70th birthday present, purchased March 2018, we have been very patient, understanding and have followed advice and guidance to the letter. I persevered, to try and solve the problem, with a number of email conversations with BVG, to no avail.

This replacement is even worse than the first machine, so I am returning it. Two years is far too long for something not to work, and we are now requesting a full refund of £196.94

I returned my new replacement machine within the regulation 30 days, but Clifford James are flatly refusing to accept my wishes and have now sent a third machine out to my wife's workplace when she is not even there!!! 

………………......………...……………………...………………………...…...……………………….........………......…………...…………………..

This message arrived this morning.  

Thank you for your e-mail, As the original purchase was made in 2018, we would not offer a refund, this is the date you have for returning for a refund, any replacement sent is only covered under the initial warranty  and this would not offer a refund after such a time frame. My colleagues have worked to resolve the issues for you as quickly as possible, so rather than having the item returned for inspection, prior to a replacement being sent a replacement was expedited to try and avoid delays. Please not,e the replacement is all that will be offered and has been sent. 

Best regards,

Andrew Nicholl   Customer Services

 ………………………………………………………………………………………………………………………………………………………..

 So despite sending me a brand new Zennox music centre, I am not entitled to a new thirty day return period and a potential refund. 

An additional problem is that the retailer Clifford James, is owned by the supplier. 

Any advice would be gratefully received. 

 

Could you clarify what this means?
"The machine allows to me to record, yet frustratingly doesn’t record. I have mp3 tracks on a number of USB’s, none of them records."
Are you trying to plug in a USB drive and expecting it to be able to record to that as I do not think that anyone ever suggested that this was possible ?
My understanding is that you can connect your PC via a USB cable and connect that way

The reviews of it on Amazon suggest that it doesn't even do that i.e. it doesn't itself rip analogue recordings to mp3, and it doesn't even have an auxiliary out socket for connecting to another device which can (though I expect you can do it via the headphone socket). Looks like the USB is just for inserting drives to play.