Returning a laptop

the_lunatic_is_in_my_head

shaun_from_Africa said:

the_lunatic_is_in_my_head said

Have you pointed them to their returns policy:

www.currys.co.uk/gbuk/returns-cancellations-1043-theme.html

Separately to the 21 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.

The OP did more than simply opening the packaging to inspect the laptop as they loaded software and used the machine.

OP is still entitled to return, they may just not be entitled to a full refund. 

shaun_from_Africa

the_lunatic_is_in_my_head said:

OP is still entitled to return, they may just not be entitled to a full refund. 

I know. That's why I pointed this out to them in an earlier post.

shaun_from_Africa said:

Currys can't legally refuse to accept the laptop back but what they can do it to accept it then give you a reduced refund to cover the drop in value from your excessive handling and use.
As it cost just under £200 new, what do you think the value of a used laptop of that model will be to Currys?

the_lunatic_is_in_my_head

shaun_from_Africa said:

the_lunatic_is_in_my_head said:

OP is still entitled to return, they may just not be entitled to a full refund. 

I know. That's why I pointed this out to them in an earlier post.

shaun_from_Africa said:

Currys can't legally refuse to accept the laptop back but what they can do it to accept it then give you a reduced refund to cover the drop in value from your excessive handling and use.
As it cost just under £200 new, what do you think the value of a used laptop of that model will be to Currys?

I know. It's a lot easier to get a company to agree to something if it's already in their T&Cs so I highlighted the specific part from Currys site for the OP to ping back to whoever told them they can't return.

Jumblebumble

Microsofts minimum spec for Laptops is now 32Gb as of April 29th

. However https://www.extremetech.com/extreme/290401-windows-10-now-requires-a-minimum-of-32gb-storage-space
My view is that a laptop with 32Gb HDD running Windows 10 is only fit for the nearest dustbin
I would be amazed if any credible IT support company would disagree with me or recommend to anyone that such a laptop is fit for purpose.
None of this helps the OP unfortunately

ToxicWomble

I would suggest that the OPs research and due diligence was not for for purpose

shaun_from_Africa

Jumblebumble said:

My view is that a laptop with 32Gb HDD running Windows 10 is only fit for the nearest dustbin
I would be amazed if any credible IT support company would disagree with me or recommend to anyone that such a laptop is fit for purpose.

But fit for what purpose?
HP themselves state that this laptop is:

ideal for social media, making notes, email, and shopping online.

and for those uses alone, it will probably be fine.

My current car is a cheap, low powered motor and does exactly what it was designed for.
However, if I decided to take it to Brands hatch for a track day, it would be totally outclassed by everything else around as I would be trying to use it for something that it wasn't really designed for and IMO, the laptop that the OP purchased is no different.
They bought a device intended for light home use and then seemed surprised that it wouldn't function very well as a business orientated computer.

sarahking87

shaun_from_Africa said:

It is fit for purpose, just not fit for the purpose that you need. It's an extremely basic laptop with a low specification and provided that it's purchased and used with that in mind, it will be adequate for many people.

If it is fit for purpose and, as some have stated, a consumer should expect it is not capable of running Microsoft Office, then why are Curry's selling it with a 1 year Office subscription? Taken from the Curry's website...

Product features, 

HP Stream 11, 11.6" Laptop - Intel® Celeron™, 32 GB eMMC

• Social: Basic computing on the go
• Intel® Celeron® N4000 Processor
• RAM: 2 GB / Storage: 32 GB eMMC
• Battery life: Up to 13 hours
• 1 year subscription to Office 365 & 1 TB OneDrive

 Stay productive
Enjoy effortless productivity across a range of applications with the HP Stream 11-ak0501sa. Your HP laptop comes with a one-year subscription to Office 365 – including Microsoft Excel, Word, PowerPoint, OneNote, and Access – and 1 TB of cloud storage with OneDrive.

If I were the OP, I would be telling Curry's they've sold me a laptop advertised as being more than capable of running MS Office, and given the terrible performance the item is not as described. The OP has not installed any software that wasn't already approved and advertised as coming with it, so there shouldn't be any penalties and I think it's worth arguing the case. 

born_again

sarahking87 said:

shaun_from_Africa said:

It is fit for purpose, just not fit for the purpose that you need. It's an extremely basic laptop with a low specification and provided that it's purchased and used with that in mind, it will be adequate for many people.

If it is fit for purpose and, as some have stated, a consumer should expect it is not capable of running Microsoft Office, then why are Curry's selling it with a 1 year Office subscription? Taken from the Curry's website...

Product features, 

HP Stream 11, 11.6" Laptop - Intel® Celeron™, 32 GB eMMC

• Social: Basic computing on the go
• Intel® Celeron® N4000 Processor
• RAM: 2 GB / Storage: 32 GB eMMC
• Battery life: Up to 13 hours
• 1 year subscription to Office 365 & 1 TB OneDrive

 Stay productive
Enjoy effortless productivity across a range of applications with the HP Stream 11-ak0501sa. Your HP laptop comes with a one-year subscription to Office 365 – including Microsoft Excel, Word, PowerPoint, OneNote, and Access – and 1 TB of cloud storage with OneDrive.

If I were the OP, I would be telling Curry's they've sold me a laptop advertised as being more than capable of running MS Office, and given the terrible performance the item is not as described. The OP has not installed any software that wasn't already approved and advertised as coming with it, so there shouldn't be any penalties and I think it's worth arguing the case. 

And when you look at Microsoft site about this they are:
Web versions of Word, Excel, PowerPoint, and OneNote
What is the betting on what the OP said, that they have installed a version of Office on the laptop. 

sarahking87

born_again said:

Web versions of Word, Excel, PowerPoint, and OneNote
What is the betting on what the OP said, that they have installed a version of Office on the laptop. 

surely the OP should be able to rely on the info provided on the Currys website?

If its true that it’s only capable of running web versions of Office 365 then the Currys site is misleading, as evidenced in the case of this OP, who made the mistake of taking the info at face value. 

Fingers crossed he bought it on credit card and has a means of progressing the dispute that way. 

Aylesbury_Duck

I don't think Currys' site is misleading.  It quite clearly states:

Your HP laptop comes with a one-year subscription to Office 365 – including Microsoft Excel, Word, PowerPoint, OneNote, and Access – and 1 TB of cloud storage with OneDrive.

It's well-known that Office 365 is an online subscription suite, not a "hard copy" or installed version Word, Excel, etc.  That would be Microsoft Office (as opposed to Office 365).