British Gas

74jax

After not being to get through to British Gas to advise of mams death I wrote to them with the death cert (just a copy) .

I've recieved a reply saying they are not monitoring or responding to letters at the moment as they are prioritising vulnerable customers, which I appreciate (pleased I didn't send the original certificate...) 

It is regarding her boiler, which is paid for the year, do you know if we need to put this insurance into our name and if so the best way to do it, or do we claim a refund for months not used, and if so how we do that? 

Many thanks 

Keep_pedalling

British Gas have a bereavement team, have you tried contacting them?

https://www.britishgas.co.uk/help-and-support/bills-and-payments/arranging-someones-account-after-theyve-passed-away

Tealblue

74jax said:

After not being to get through to British Gas to advise of mams death I wrote to them with the death cert (just a copy) .

I've recieved a reply saying they are not monitoring or responding to letters at the moment as they are prioritising vulnerable customers, which I appreciate (pleased I didn't send the original certificate...) 

It is regarding her boiler, which is paid for the year, do you know if we need to put this insurance into our name and if so the best way to do it, or do we claim a refund for months not used, and if so how we do that? 

Many thanks 

What are you trying to achieve - continued cover, or cancelling the cover from the date of your mother's death?

74jax

Keep_pedalling said:

British Gas have a bereavement team, have you tried contacting them?

https://www.britishgas.co.uk/help-and-support/bills-and-payments/arranging-someones-account-after-theyve-passed-away

Thank you. Yes I called them and they were the people who said they aren't doing over the phone bereavement appointments and told me what to send and the address to send it. 

74jax

Tealblue said:

74jax said:

After not being to get through to British Gas to advise of mams death I wrote to them with the death cert (just a copy) .

I've recieved a reply saying they are not monitoring or responding to letters at the moment as they are prioritising vulnerable customers, which I appreciate (pleased I didn't send the original certificate...) 

It is regarding her boiler, which is paid for the year, do you know if we need to put this insurance into our name and if so the best way to do it, or do we claim a refund for months not used, and if so how we do that? 

Many thanks 

What are you trying to achieve - continued cover, or cancelling the cover from the date of your mother's death?

I think we need to cancel it in mams name, recieve the credit for the year and then look at insurance in either my name or my brothers until we sell the property.
I had to write on the documents I was told to post that neither myself or my brother have British gas accounts, as I think they were going to transfer the money to one of our gas accounts, which would have been easy but we don't.
I just hope when they do get round to sorting it, it's back dated to date of death, or if anything does happen they don't say we aren't covered as it's still in her name.