Online seller ignored my cancellation emails and calls

stragglebod

UK business? And I don't mean .co.uk website. Where were the plates sent from?

Manxman_in_exile

Assuming the OP bought the number plates over the internet, he can return them for a full refund within 14 days of delivery, can't he?

I know the OP referred to a "personalised" item originally, but a personalised numberplate isn't a "personalised" item for the purposes of the legislation, is it?  It's just customised from a list of options (26 letters and ten digits) offered by the seller.  It's no more difficult or easy to manufacture a "personalised" numberplate than any other one.

(I'm assuming it's a road-legal standard numberplate and not something that's been spaced or otherwise tampered with to make it illegal.  The OP seems a bit reticent to explain why they were so costly or who supplied them).

unholyangel

Manxman_in_exile said:

Assuming the OP bought the number plates over the internet, he can return them for a full refund within 14 days of delivery, can't he?

I know the OP referred to a "personalised" item originally, but a personalised numberplate isn't a "personalised" item for the purposes of the legislation, is it?  It's just customised from a list of options (26 letters and ten digits) offered by the seller.  It's no more difficult or easy to manufacture a "personalised" numberplate than any other one.

(I'm assuming it's a road-legal standard numberplate and not something that's been spaced or otherwise tampered with to make it illegal.  The OP seems a bit reticent to explain why they were so costly or who supplied them).

The exemption is for "goods made to the consumers specification or clearly personalised". I would suggest that while it may be made to the consumer's choice of the supplier's specifications, it would still be personalised. The purpose of the exemption is to ensure the retailer isn't left with an item so specific (that's not generally offered for sale by the retailer, as is) that they can't resell it (funny given the regs purposely don't link the right to cancel to the retailers ability to resell).

The BiS guidance on it gives a few examples. One is a football shirt. It states a shirt requested with a players name probably wouldn't be exempt from the right to cancel but a shirt with their own name would likely be personalised and so exempt. 

Manxman_in_exile

unholyangel said:

Manxman_in_exile said:

Assuming the OP bought the number plates over the internet, he can return them for a full refund within 14 days of delivery, can't he?

I know the OP referred to a "personalised" item originally, but a personalised numberplate isn't a "personalised" item for the purposes of the legislation, is it?  It's just customised from a list of options (26 letters and ten digits) offered by the seller.  It's no more difficult or easy to manufacture a "personalised" numberplate than any other one.

(I'm assuming it's a road-legal standard numberplate and not something that's been spaced or otherwise tampered with to make it illegal.  The OP seems a bit reticent to explain why they were so costly or who supplied them).

The exemption is for "goods made to the consumers specification or clearly personalised". I would suggest that while it may be made to the consumer's choice of the supplier's specifications, it would still be personalised. The purpose of the exemption is to ensure the retailer isn't left with an item so specific (that's not generally offered for sale by the retailer, as is) that they can't resell it (funny given the regs purposely don't link the right to cancel to the retailers ability to resell).

The BiS guidance on it gives a few examples. One is a football shirt. It states a shirt requested with a players name probably wouldn't be exempt from the right to cancel but a shirt with their own name would likely be personalised and so exempt. 

OK.  I can see that.  So that would mean that any number plates bought online couldn't be cancelled in this way because they couldn't be resold?