Online seller ignored my cancellation emails and calls

ToxicWomble

Curious as to what is so special about the plates that they needed to be ordered online and cost £48.
Last set we had made cost £20 and were done within a day from our garage 

unholyangel

So firstly, it's a very bad idea to use a ltd company account to make private purchases for several reasons. The two most important being that the retailer could use it to show you held yourself out as a business, not a consumer (and therefore do not get the corresponding consumer rights) and that if you blur the lines between personal finances & limited company finances, there is a much higher chance of a court blurring the same line (and therefore liability would not be limited to company assets and personal assets could be at stake). 

With that said, what did the website T&C's state about contract formation/order acceptance? I'm hoping they've done something silly like make order acceptance upon dispatch - because if they have, you can withdraw your offer (whether consumer or business) at any point before it is accepted because a contract doesn't exist until they accept the offer. 

[Deleted User]

unholyangel said: I'm hoping they've done something silly like make order acceptance upon dispatch - because if they have, you can withdraw your offer (whether consumer or business) at any point before it is accepted because a contract doesn't exist until they accept the offer. 

The OP has already taken  delivery. 

DoaM

I think what she means is that the cancellation notification was made long before the goods were shipped, therefore the offer was withdrawn before a contract was concluded. Thus the company had no contractual basis on which to send the goods. As such the OP is now an involuntary baillee for the goods, and it is for the seller to arrange (and pay for) collection of the goods.

unholyangel

DoaM said:

I think what she means is that the cancellation notification was made long before the goods were shipped, therefore the offer was withdrawn before a contract was concluded. Thus the company had no contractual basis on which to send the goods. As such the OP is now an involuntary baillee for the goods, and it is for the seller to arrange (and pay for) collection of the goods.

Yep, more or less my exact line of thought. 

reggie76

@DoaM thisi is exactly what i mean. It's just causing sucha big problem as they don't respond to anything at all and even now with a tinted plate I still can't get in touch with them.

DoaM

I'm not sure how a tinted plate helps or hinders your contact with the seller?

Do they have a physical address you can write to?

reggie76

@DoaM They only have a business email and phone number. No replies on either and there isn't an option to leave a voicemail 

edgex

reggie76 said:

@DoaM They only have a business email and phone number. No replies on either and there isn't an option to leave a voicemail 

Are they a business?
If so, their website must contain their actual address etc.

reggie76

@edgex They are a business and the website doesn't have an address. Only a phone number and email