Barrhead Travel

eh33

We are due to fly out on the 9th of may (7 days from post date ) on a 7 day cruse  with 2 days in  Barcelona either side  dispite  50+ emails, txts and social media posts they have refused to answer us. Apart from standard emails saying the will contact us 14 days from departure date and one saying please stop emailing as it clogs up there system. 
We never received tickets which were due in February . Does any one know where to go next. Royal carabbian have confirmed the cancellation and issued refund or future travel credit to Barrhead. I assume hotel and flights will be the same. 
Barrhead Travel have been an absolute disgrace not one but of communication from them at all. Not even a sorry we will be in touch .never mind your holiday is cancelled. 

Alan_Bowen

That is an appalling standard of service from such a large chain of agents. If you can show a decent number of attempts to contact them and no response, your best bet may be to contact your card issuer and ask for a chargeback on the basis that the contract has been cancelled by the cruise line and despite your many attempts to contact them, they have completely ignored you

MLA73

eh33 said:

We are due to fly out on the 9th of may (7 days from post date ) on a 7 day cruse  with 2 days in  Barcelona either side  dispite  50+ emails, txts and social media posts they have refused to answer us. Apart from standard emails saying the will contact us 14 days from departure date and one saying please stop emailing as it clogs up there system. 
We never received tickets which were due in February . Does any one know where to go next. Royal carabbian have confirmed the cancellation and issued refund or future travel credit to Barrhead. I assume hotel and flights will be the same. 
Barrhead Travel have been an absolute disgrace not one but of communication from them at all. Not even a sorry we will be in touch .never mind your holiday is cancelled. 

I too have a holiday booked with them due in July. Their website now says 28 days minimum to respond to any e-mails. Have your tried contacting their credit control department? I managed to get a response from their credit control within a couple of days - however I'm due to pay them for the balance of a holiday, which probably spurred on their response.

TELLIT01

Barrhead haven't refused to answer you.  They have asked you to wait ("please stop emailing as it clogs up the system").  They, in common with every other travel agent will be working with reduced staff and hugely increased workload.  To expect resolution in accordance with that required in 'normal' times it totally unreasonable.

Life__Goes__On

"

TELLIT01 said:

Barrhead haven't refused to answer you.  They have asked you to wait ("please stop emailing as it clogs up the system").  They, in common with every other travel agent will be working with reduced staff and hugely increased workload.  To expect resolution in accordance with that required in 'normal' times it totally unreasonable.

Rather than e-mailing back "please stop emailing as it clogs up the system"
Why couldn't they answer the question?, then the e-mails might stop.

MLA73

Apologies if you already have it but the e-mail address for credit control is creditcontrol@barrheadtravel.co.uk

Hasbeen

Life__Goes__On said:

"

TELLIT01 said:

Barrhead haven't refused to answer you.  They have asked you to wait ("please stop emailing as it clogs up the system").  They, in common with every other travel agent will be working with reduced staff and hugely increased workload.  To expect resolution in accordance with that required in 'normal' times it totally unreasonable.

Rather than e-mailing back "please stop emailing as it clogs up the system"
Why couldn't they answer the question?, then the e-mails might stop.

Perhaps its an automated response that is activated when the ops e-mail ones went above the 50 plus?

IMPORTANT INFORMATION ABOUT CONTACTING BARRHEAD TRAVEL 

Due to the current circumstances with the global spread of COVID-19, we are working with a significantly reduced team who are all working very hard to support you, our customers.

We want you to know we are still here to help you and would ask that if you are looking to get in touch with our team, that you read the below information to help direct your query.

• For enquiries about an existing holiday, including queries about payment and balances, please email supportteam@barrheadtravel.co.uk PLEASE NOTE: Our current response time for all holidays is a minimum of 28 days.
  
  
• If you are contacting us with regards to a query about a refund or credit note that is already in progress, our current response time is a minimum of 28 days. We are working closely with ABTA in accordance with their guidelines.
  
  

• If you would like to pay your balance on your holiday, you can do so by clicking here. If this does not work, please use the alternative link by clicking here.

• If you are enquiring about a new holiday, please email newenquiry@barrheadtravel.co.uk

Please note, these are unprecedented times and we are working hard through an extremely high volume of enquiries right now. We kindly ask that you bear with us and be patient – one of our team will get back to you within the above time-frames.

Thank you for your patience and support.

Your Barrhead Travel team

Milsyannie

eh33 said:

We are due to fly out on the 9th of may (7 days from post date ) on a 7 day cruse  with 2 days in  Barcelona either side  dispite  50+ emails, txts and social media posts they have refused to answer us. Apart from standard emails saying the will contact us 14 days from departure date and one saying please stop emailing as it clogs up there system. 
We never received tickets which were due in February . Does any one know where to go next. Royal carabbian have confirmed the cancellation and issued refund or future travel credit to Barrhead. I assume hotel and flights will be the same. 
Barrhead Travel have been an absolute disgrace not one but of communication from them at all. Not even a sorry we will be in touch .never mind your holiday is cancelled. 

We also booked via this company but NEVER AGAIN. We were due to start our RCI Cruise on 14June 2020 to celebrate my 70th Birthday on 15/06/20 as I Am Shielding I am not allowed to travel. Since this became known our We asked BTravel to cancel our cruise 3 couples including us at end of March and balance was not due until 22 April so we did not pay balance. Deposit of £150 per person was paid however I paid£1000 cash to BT main branch in Glasgow in order to make our balance less. As this was my choice and was not due I feel that this should have been returned but no one is mentioning this. B T  insist that only lead passenger can communicate with them but as both her(Niece and my daughter are frontline NHS workers) I asked them to accept my communication as my family are very involved working extra hours at present but to no avail. I feel that the main issue is that they return the £1000 which is mine should entitle them to deal with me. I feel very let down by them. Would appreciate any helpful advice.