Leisure guard insurance

System

This discussion was created from comments split from: Travel Insurance Renewal and Future Travel already booked.

minorman

We (up until 10 minutes ago) carry a rolling renewable travel insurance with Leisure Guard, a moneysavingexpert recomended insurer. I have been attempting to contact Fred Olsen cruise lines due to a cruise being cancelled by the supplier at the last minute and the automated systems suggested that I should just wait for payment refund as they are overloaded at the moment.   I am now worried !  Why am I worried ? Well my travel insurance .. LEISURE GUARD ... a moneysavingexpert expert recommended supplier has contacted me to renew my policy today 7 days ahead of time and I find that the policy magically does not cover me if Fred Olsen goes "tits up".  Neither does it cover me for the flights I booked with Emirates  via Netflights for Australia back in February  for November before all this covid thing kicked off as any holiday or travel booked which it is not recommended to travel by H M Gov or the Aussie Gov now or  in the future is also exempt and not covered even if you booked it before the recomendations started .  To cap it all my wife was emergency  rushed into hospital yesterday and when I told them Icould not review our medical conditions as yet because of this she said " Ah, an undisclosed medical condition, you should have notified us, your policy is now void! "  I declined to renew the policy (that's the polite version) as for the life of me I can not see what else could be covered.  Now my wife is much more important than the thousands we stand to lose but it seems all travel insurance companies are trying to wriggle out  of or have built in clauses that protect them from almost any claim.   I can not believe that moneysavingexpert  would have recomended this slimy organisation.  DO NOT INSURE WITH LEISURE GUARD !!!    Martin  pick this up !

Leisure_Guard

minorman said:

We (up until 10 minutes ago) carry a rolling renewable travel insurance with Leisure Guard, a moneysavingexpert recomended insurer. I have been attempting to contact Fred Olsen cruise lines due to a cruise being cancelled by the supplier at the last minute and the automated systems suggested that I should just wait for payment refund as they are overloaded at the moment.   I am now worried !  Why am I worried ? Well my travel insurance .. LEISURE GUARD ... a moneysavingexpert expert recommended supplier has contacted me to renew my policy today 7 days ahead of time and I find that the policy magically does not cover me if Fred Olsen goes "tits up".  Neither does it cover me for the flights I booked with Emirates  via Netflights for Australia back in February  for November before all this covid thing kicked off as any holiday or travel booked which it is not recommended to travel by H M Gov or the Aussie Gov now or  in the future is also exempt and not covered even if you booked it before the recomendations started .  To cap it all my wife was emergency  rushed into hospital yesterday and when I told them Icould not review our medical conditions as yet because of this she said " Ah, an undisclosed medical condition, you should have notified us, your policy is now void! "  I declined to renew the policy (that's the polite version) as for the life of me I can not see what else could be covered.  Now my wife is much more important than the thousands we stand to lose but it seems all travel insurance companies are trying to wriggle out  of or have built in clauses that protect them from almost any claim.   I can not believe that moneysavingexpert  would have recomended this slimy organisation.  DO NOT INSURE WITH LEISURE GUARD !!!    Martin  pick this up !

I have noted your comments and would like the opportunity to address your concerns and look into each of the points you raise.
Would you kindly email me the above note along with your name, contact tel number and policy number to info@leisureguardsupport.com so we can review.

thank you 

Life__Goes__On

This is another thread that may be of interest.
https://forums.moneysavingexpert.com/discussion/6137076/refusing-to-refund-as-they-say-its-not-a-package#latest