Owed credit by eOn, where do I stand?

Jay_p

Hi all - sorry if this has been covered elsewhere but I couldn't find it answered already

I am about to renew my tariff with eOn (I can do this online) and have noticed that there is an £82 credit on my account. I've tried to contact them via phone and live chat and they are saying that they are only fielding emergency requests right now and requests from customers that are unable to pay their bill. I am able to pay my bill but a) I don't want to loose this credit and b) that money could be quite useful right now to go toward groceries or just for a rainy day fund rather than sitting in eOns coffers.

Where do I stand if they are saying I'm not important enough to speak to so can't refund me what they owe me?

Thanks!
Jay

Robin9

Have you done a comparison using actual consumption to see if there are better deals out there. Don't forget that separate suppliers are usually better than dual fuel.

If you move to a new tariff with Eon the credit will roll over  - it you swop suppliers the balance at the time of swop it will be refunded after a few weeks.

Jay_p

Thanks! I'll check out alternative suppliers. I've been a bit lazy and just stuck with Eon but this will force me to look at other suppliers and could be a good way to get that refund and a better deal! 

Gerry1

The new rules started today, so the final bill must be produced within six weeks, and the refund given within two weeks after that. 

dunstonh

Hi all - sorry if this has been covered elsewhere but I couldn't find it answered already 

You would have found similar messages in the energy forum.  Rather than the alternative fuels section (oil, LPG, Wood etc)

and have noticed that there is an £82 credit on my account.

It is worth noting that we are only now entering the slow down period for energy use.  We are not quite at the point energy use nearly ceases.   So, are you sure that credit is not going to be used up?  i.e. have you given a recent meter reading and have they utilised that reading in the last week or two?

 I am able to pay my bill but a) I don't want to loose this credit 

It may be a hypothetical credit that doesn't really exist if they use real up-to-datae meter readings.