New Post Advanced Search

Owed credit by eOn, where do I stand?

4 replies 41 views
Jay_pJay_p Forumite
3 posts
Third Anniversary First Post
MoneySaving Newbie
Hi all - sorry if this has been covered elsewhere but I couldn't find it answered already :)

I am about to renew my tariff with eOn (I can do this online) and have noticed that there is an £82 credit on my account. I've tried to contact them via phone and live chat and they are saying that they are only fielding emergency requests right now and requests from customers that are unable to pay their bill. I am able to pay my bill but a) I don't want to loose this credit and b) that money could be quite useful right now to go toward groceries or just for a rainy day fund rather than sitting in eOns coffers.

Where do I stand if they are saying I'm not important enough to speak to so can't refund me what they owe me?

Thanks!
Jay

Replies

  • Robin9Robin9 Forumite
    7K posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭✭
    Have you done a comparison using actual consumption to see if there are better deals out there. Don't forget that separate suppliers are usually better than dual fuel.

    If you move to a new tariff with Eon the credit will roll over  - it you swop suppliers the balance at the time of swop it will be refunded after a few weeks.
    Never pay on an estimated bill
  • edited 1 May at 9:14PM
    Jay_pJay_p Forumite
    3 posts
    Third Anniversary First Post
    MoneySaving Newbie
    edited 1 May at 9:14PM
    Thanks! I'll check out alternative suppliers. I've been a bit lazy and just stuck with Eon but this will force me to look at other suppliers and could be a good way to get that refund and a better deal! 
  • Gerry1Gerry1 Forumite
    3.4K posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭✭
    The new rules started today, so the final bill must be produced within six weeks, and the refund given within two weeks after that. 
  • dunstonhdunstonh Forumite
    102.7K posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    ✭✭✭✭✭✭
    Hi all - sorry if this has been covered elsewhere but I couldn't find it answered already 

    You would have found similar messages in the energy forum.  Rather than the alternative fuels section (oil, LPG, Wood etc)

    and have noticed that there is an £82 credit on my account.

    It is worth noting that we are only now entering the slow down period for energy use.  We are not quite at the point energy use nearly ceases.   So, are you sure that credit is not going to be used up?  i.e. have you given a recent meter reading and have they utilised that reading in the last week or two?

     I am able to pay my bill but a) I don't want to loose this credit 

    It may be a hypothetical credit that doesn't really exist if they use real up-to-datae meter readings.   

    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support