A problem getting back on 02

kah22

 My friend lost her phone some time back and has been working on an old Nokia  until she got a new smart one. 

The Nokia was given to her and already had a Vodafone in it. Her own phone was a pay monthly with o2

Her new phone is arriving tomorro or Monday. She has arranged to get a pay as you go sim from o2, that will get her back on the network. 

So what she wants to know is how can she reclaim her old number. Normally I’d figure these things out for her but with social distancing that’s not possible. All o2 shops seem closed so she can’t go there. 

Another potential problem is, for whatever reason, her old phone was on a business contract. It should have been a personal contract.

What to do ? And thanks for any advice

JJ_Egan

The lost phone has the number she wants on it ?

Bought a new phone outright ??

Lost phone/ sim  Ask O2  for a replacement sim via the web .

kah22

JJ_Egan said:

The lost phone has the number she wants on it ?

Bought a new phone outright ??

Lost phone/ sim  Ask O2  for a replacement sim via the web .

Yes and yes

many thanks
Kevin