Halifax login blocked

Winston31X

I have tried to login to my Halifax online banking account for the first time in a few years and have been faced with a message and am unable to get further after entering my memorable information:

"There's a problem...

1400005 :

We're sorry, but you can't access your accounts online. Please call us on 0345 720 3040 (+44 1132 421 984, from outside the UK). for further assistance."

I don't use telephones. I don't suppose anyone knows a way around this without having to call on the phone? There is a generic message at the top of the site that explains they are receiving an exceptionally high number of calls due to the national crisis going on so it would even harder than usual to call. 

Thanks in advance.

typistretired

Click on forgotten account details on log in details page

Shakin_Steve

You don't use telephones? Any reason?

Winston31X

typistretired said:

Click on forgotten account details on log in details page

Thanks for the suggestion. I have now tried that and have been told I am getting a new password in the post. I am hoping this will "reset" my account. I can't imagine why it wouldn't be working. I haven't received any communication from Halifax other than generic changes to terms and conditions. 

Winston31X

Shakin_Steve said:

You don't use telephones? Any reason?

They are hard to deal with. Any decent company has an online contact option. 

george9071

I have that message showing up in my Lloyds online banking (They are part of halifax) and this is because i have closed my accounts so i would either phone them or see them in branch, i do hope it is a simple fix with the password, good luck

Vortigern

Winston31X said:

Shakin_Steve said:

You don't use telephones? Any reason?

They are hard to deal with. Any decent company has an online contact option. 

Their call centre can be hard to deal with. I prefer to call the local branch. 

I agree, there ought to be an email/secure messaging option. 

colsten

george9071 said:

I have that message showing up in my Lloyds online banking (They are part of halifax) 

Just to clarify: Lloyds are not part of Halifax. 

Halifax Bank is a trading division of Bank of Scotland, itself a wholly owned subsidiary (commonly known as HBOS) of Lloyds Banking Group. 

Lloyds Bank is another subsidiary of the Lloyds Banking Group

General_Grant

Vortigern said:

Winston31X said:

Shakin_Steve said:

You don't use telephones? Any reason?

They are hard to deal with. Any decent company has an online contact option. 

Their call centre can be hard to deal with. I prefer to call the local branch. 

I agree, there ought to be an email/secure messaging option. 

The Catch:  To send a secure message, you have to be logged in to your account.

DCFC79

Winston31X said:

Shakin_Steve said:

You don't use telephones? Any reason?

They are hard to deal with. Any decent company has an online contact option. 

A phone hard to deal with, not really, you just dial the number and speak or enter a relevant number when asked.

kuratowski

DCFC79 said:
A phone hard to deal with, not really, you just dial the number and speak or enter a relevant number when asked.

They are hard to deal with, if you're deaf.  No idea whether that applies to OP, but in principle telephone cannot be the sole channel of contact.