Royal Mail Special Delivery, status delivered but no parcel

custardy

freespirit77 said:

custardy said:

Moneyineptitude said:

The Post Office will not accept any complaint from you, since you did not send anything. If you feel inclined (and can do so safely in the current situation) you could go ask the occupants of flat 51 if they have your parcel. 

Otherwise, it's all in the seller's hands at the moment..

Sorry this is not correct. The sender or recipient can lodge a claim/complaint with RM.
Its just generally easier for the sender with proof of postage,value etc.

OP contact RM customer services ASAP about this. 
You will lose the GPS data soon to check where this item was delivered .

How would be the best way of complaining to Royal Mail, I tried via the website, on their problems section it basically says if this happens then contact the seller and get them to complain.

Thanks again

Its been 2 days since you were advised to contact RM.
Also advised you that the GPS data is time sensitive.

You have have phone contact and twitter options. I suggest you use then sooner than later.

davidmcn

custardy said:

freespirit77 said:

custardy said:

Moneyineptitude said:

The Post Office will not accept any complaint from you, since you did not send anything. If you feel inclined (and can do so safely in the current situation) you could go ask the occupants of flat 51 if they have your parcel. 

Otherwise, it's all in the seller's hands at the moment..

Sorry this is not correct. The sender or recipient can lodge a claim/complaint with RM.
Its just generally easier for the sender with proof of postage,value etc.

OP contact RM customer services ASAP about this. 
You will lose the GPS data soon to check where this item was delivered .

How would be the best way of complaining to Royal Mail, I tried via the website, on their problems section it basically says if this happens then contact the seller and get them to complain.

Thanks again

Also advised you that the GPS data is time sensitive.

Though not sure that GPS data will be much use if the dispute is about where it's gone to within a block of flats.

custardy

davidmcn said:

custardy said:

freespirit77 said:

custardy said:

Moneyineptitude said:

The Post Office will not accept any complaint from you, since you did not send anything. If you feel inclined (and can do so safely in the current situation) you could go ask the occupants of flat 51 if they have your parcel. 

Otherwise, it's all in the seller's hands at the moment..

Sorry this is not correct. The sender or recipient can lodge a claim/complaint with RM.
Its just generally easier for the sender with proof of postage,value etc.

OP contact RM customer services ASAP about this. 
You will lose the GPS data soon to check where this item was delivered .

How would be the best way of complaining to Royal Mail, I tried via the website, on their problems section it basically says if this happens then contact the seller and get them to complain.

Thanks again

Also advised you that the GPS data is time sensitive.

Though not sure that GPS data will be much use if the dispute is about where it's gone to within a block of flats.

So it wouldnt show if the item went to the wrong building? (as an example)

sarahking87

freespirit77 said:

Hi all 

I'll make it quick. I ordered something from ebay a few weeks back, its estimated delivery date was 22nd April. No parcel in sight so I contacted the seller yesterday (29th april). He messaged me back saying he sent it out on monday(20th april), he sent me the tracking number and picture of the recipet. It says the parcel was delivered at 11.06 and it was signed with a X. 
I was at work last week, and my partner says no post came. I asked my neighbors but they havent received any parcel. 

I tried to make a complaint at the local sorting office. But they were no help, as far as they're concerned its delivered. They said it's on the seller to chase up the problem. I messaged the seller he responded the next day(today) he said he will contact them. 

What are my rights what can I do? The postman in the past has delivered post for flat 51 to mine(15). If he has delivered it to the wrong flat is there anything I can do?

Thanks in advance 

As this is an eBay purchase the dispute resolution process will be open to you. You can raise an ‘item not received’ case and set out the details you’ve got. Something similar happened to me a few months ago, although in my experience both times this has happened eBay have found in favour of the seller, as long as there is proof of delivery. In my case the parcel was signed for by someone called Louise - nobody called Louise at our address, and none of our neighbours are called Louise either. Yet still, I was told there is proof of delivery and that was that.

Unfortunately there are so many scammers on eBay who buy items, claim they haven’t been received and try to get the money back, that they have really clamped down and created a huge problem for others who have genuine claims. 

Fosterdog

davidmcn said:

custardy said:

freespirit77 said:

custardy said:

Moneyineptitude said:

The Post Office will not accept any complaint from you, since you did not send anything. If you feel inclined (and can do so safely in the current situation) you could go ask the occupants of flat 51 if they have your parcel. 

Otherwise, it's all in the seller's hands at the moment..

Sorry this is not correct. The sender or recipient can lodge a claim/complaint with RM.
Its just generally easier for the sender with proof of postage,value etc.

OP contact RM customer services ASAP about this. 
You will lose the GPS data soon to check where this item was delivered .

How would be the best way of complaining to Royal Mail, I tried via the website, on their problems section it basically says if this happens then contact the seller and get them to complain.

Thanks again

Also advised you that the GPS data is time sensitive.

Though not sure that GPS data will be much use if the dispute is about where it's gone to within a block of flats.

It's accurate to within a metre or two so it won't know which floor of a building it was delivered to but it will show whether it was delivered to the right building and which side of the building if it's a large block of flats.