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Watchdog to investigate unfair coronavirus cancellation policies - MSE News

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The competition watchdog has launched an investigation into complaints that some firms are failing to  refund customers for cancellations due to coronavirus - and it's threatened to take legal action to enforce consumers' rights if needed...

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'Watchdog to investigate unfair coronavirus cancellation policies'

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Replies

  • nuttybecks5nuttybecks5 Forumite
    1 posts
    First Post
    MoneySaving Newbie
    Vueling are refusing a rebook or refund option for a cancelled flight 28th March 2020, I requested a charge back for this to be rejected and they sent my bank documentation that the flight cancelled due to covid 19, this was 23fd April 2020, since the 1st may 2020 vueling are now stating that the flight operated as normal and they have adhered to current EU air travel regulations always  I have repeatedly sent them the document my bank sent showing the flight as cancelled and informed them of EU regulation 261 with regards to cancelled flights 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️
  • Cyril392Cyril392 Forumite
    14 posts
    Sixth Anniversary 10 Posts Combo Breaker
    MoneySaving Newbie
    Hi, see my reply to an earlier post on MSE forum about Vueling. All the airlines are running scared.
  • JoelIngJoelIng Forumite
    1 posts
    First Post
    MoneySaving Newbie
    We had a wedding booked for 1st August at a local hotel/wedding venue. 
    Once the government advised that wedding ceremonies are restricted to 30 guests and parties and celebrations should be avoided, and if they go ahead they must only be from 2 households, we contacted the venue to discuss the fact that they could not provide the service that we booked for. 
    After a discussion they are claiming that because they can provide A service on that date, we are not entitled to any money back. This is despite the fact that they cannot provide THE service that we signed up for and paid for. We had booked for a party of 70+ guests, which they clearly cannot provide for. We had booked for a DJ, which they can no longer provide. We had booked for a barbecue as our meal, which they can no longer provide. 
    They are not able to provide anything like the service that we had booked. They offered alternative dates, but they had none that are suitable. So they are now saying we are not entitled to any of our money back. My understanding of consumer rights is that we are entitled to a full refund. 
    I would appreciate your support in this matter. As you can imagine it is a very troubling experience. We feel like we are being forced into a wedding which breaks the law and endangers life. 
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