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Watchdog to investigate unfair coronavirus cancellation policies - MSE News

The competition watchdog has launched an investigation into complaints that some firms are failing to  refund customers for cancellations due to coronavirus - and it's threatened to take legal action to enforce consumers' rights if needed...

Read the full story:

'Watchdog to investigate unfair coronavirus cancellation policies'

Click reply below to discuss. If you haven’t already, join the forum to reply.


  • nuttybecks5nuttybecks5 Forumite
    1 Post
    First Post
    Vueling are refusing a rebook or refund option for a cancelled flight 28th March 2020, I requested a charge back for this to be rejected and they sent my bank documentation that the flight cancelled due to covid 19, this was 23fd April 2020, since the 1st may 2020 vueling are now stating that the flight operated as normal and they have adhered to current EU air travel regulations always  I have repeatedly sent them the document my bank sent showing the flight as cancelled and informed them of EU regulation 261 with regards to cancelled flights 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️
  • Cyril392Cyril392 Forumite
    14 Posts
    Seventh Anniversary 10 Posts Combo Breaker
    Hi, see my reply to an earlier post on MSE forum about Vueling. All the airlines are running scared.
  • JoelIngJoelIng Forumite
    1 Post
    First Post
    We had a wedding booked for 1st August at a local hotel/wedding venue. 
    Once the government advised that wedding ceremonies are restricted to 30 guests and parties and celebrations should be avoided, and if they go ahead they must only be from 2 households, we contacted the venue to discuss the fact that they could not provide the service that we booked for. 
    After a discussion they are claiming that because they can provide A service on that date, we are not entitled to any money back. This is despite the fact that they cannot provide THE service that we signed up for and paid for. We had booked for a party of 70+ guests, which they clearly cannot provide for. We had booked for a DJ, which they can no longer provide. We had booked for a barbecue as our meal, which they can no longer provide. 
    They are not able to provide anything like the service that we had booked. They offered alternative dates, but they had none that are suitable. So they are now saying we are not entitled to any of our money back. My understanding of consumer rights is that we are entitled to a full refund. 
    I would appreciate your support in this matter. As you can imagine it is a very troubling experience. We feel like we are being forced into a wedding which breaks the law and endangers life. 
  • tomblesontombleson Forumite
    3 Posts
    First Post

    Our son had weekly drum lessons with a local music school (Dorridge Music School/DMS). The invitation to the lesson were issued by his school although the lessons and payment were arranged directly with the music centre.

    Prior to commencing lessons at the start of the academic year we had to pay by 3 termly instalments (post-dated cheques) to cover the extent of all the lessons through the year

    Due to COVID the lessons stopped but the DMS are refusing to refund our money for the lessons we haven’t had (over £100), they will only offer us lessons face to face or online.

    Our son is no longer able to commit to this lesson as he has moved schools in September which finishes later and also has lost interest and no longer wants to learn the drums.

    Does anyone have any advice on what we can do next?
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