Cancelled order, still delivered

CherubinMortis
CherubinMortis Posts: 1 Newbie
edited 29 April 2020 at 6:04PM in Mobiles
Hello All!

I have a strange issue hope you can help me, 
End of february i was due to upgrade my contract, what i did through CarphoneWarehouse, they hadnt got the phone on stock so i ordered it to the shop. They told me come back in 2-3 days and it will be there, but in the meantime they closed the shop due unforeseen circumstances(i guess covid-19) and my order was lingering in nowhere, so i went to their other shop in town, and told them what happened. They cancelled my order for that branch and reordered it for me to that shop. 2 days later i got the call and went to pick up my new phone. Today i just had a delivery from carphone warehouse and the phone what i ordered originally to their shop was arrived to my house, i hadnt got any email about the delivery nothing, just a text msg from the courier company. What should i do? Just call them and tell them what happened,  and ask them to come and pick up their phone? i didnt opened it, the box is still sealed. 

Thanks in advance

Comments

  • sdduk
    sdduk Posts: 1,439 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    Maybe you should of refused it and then the delivery company would have had to take it back.
    Your problem now is proving you cancelled the contract on the phone.
    The worst thing is Afaik with upgrades from shops there is no cooling off period/14days money back Guarantee
    so you need to contact the shop that cancelled the first phone.
    Hope you get it sorted. 
    Nobody is Perfect. I am Nobody, therefore I am Perfect.
    :)
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 349.9K Banking & Borrowing
  • 252.6K Reduce Debt & Boost Income
  • 453K Spending & Discounts
  • 242.8K Work, Benefits & Business
  • 619.6K Mortgages, Homes & Bills
  • 176.4K Life & Family
  • 255.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.