Netflights

icsys

Has anyone who has booked flights or accommodation through Netflights received ANY information on the status of their cancelled booking?
Tried calling, but you can't call or speak to a human as there is an automated message when you try and call the number then the line just automatically disconnects after being on hold. Emailed every address they have - no response. 

Was due to fly on 25th March but discovered the flight was cancelled by carrier without even informing us! we were checking the flight daily expecting the flights to be cancelled,  it was no surprise when it finally was.

Received one email from Netflights mid April to say they are 'doing everything they can to help', we're working through bookings in flight departure order - were not ignoring you! 
Please do not call us, but respond via the email provided. Got  an 'automated' reply from the cancellations email provided that  it had been received - and that's it!

Well it certainly seems like they are ignoring us - I'd like to think they're not but I, like most, understand that these are unprecedented times and many travel businesses, airlines etc are struggling. I am trying to be patient, but would feel so much better and reassured if Netflights would offer a simple update or acknwledgement that they are actually still there.

Customer Service is shambolic!

Browntoa

Netflights say they are calling people in order ( from earliest cancellations dates ) and not to contact them.

https://www.netflights.com/information/important

And that it may take some time

icsys

Browntoa said:

Netflights say they are calling people in order ( from earliest cancellations dates ) and not to contact them.

https://www.netflights.com/information/important

And that it may take some time

I am fully aware of that - stating the obvious doesn't really help.

My question was - Has anyone who has booked flights or accommodation through Netflights received ANY information on the status of their cancelled booking?

Browntoa

Well a simple search on Google shows people getting refunds.

Same search shows idiots email bombing them causing a huge backlog and also clogging up all contact methods.

Patience is a virtue

h20poloman

I was given the following email address when I got through to Netflights by phone to query a cancelled BA flight booked through Netflights (BA  wouldn't refund a cancelled flight from Pittsburgh as it was booked through Netflights). I contacted Netflights and received a fairly quick response so if you haven't already got this email address give it a try:  focancellation@netflights.com
Good Luck

icsys

Thank you h20poloman, I was given that email address on the 19th of March and sent (one) email to it on the day our flights were cancelled. Apart from the automated reply, I received no further communication at all. 
And apart from sending the same email 'CC'd to each address they have, I sent no more. Hardly bombardment on my part. 

So a quick google - If you read trustpilot reviews you will see many people expressing the same frustration  - no updates.
I think sitting on this for four weeks without any update or communication from Netflights is quite patient.

Anyway, social media seems to do the trick. A quick message today via FB and twitter gained an immediate response: 
Our flight booking has apparently now been passed onto the Priority Service Team

Absolutely nothing yet though for the hotel booking. But - patience is a virtue.

Life__Goes__On

"

icsys said:

Our booking has apparently now been passed onto the Priority Service Team

Could you let us know what happens, see if it really does make a difference or just a made up name.