Anyone having problems with Aqua credit card?

in Credit Cards
4 replies 862 views
irelavvirelavv Forumite
67 Posts
10 Posts First Anniversary
My classic Aqua credit card arrived yesterday morning and I activated it online in the morning. However, a few hours later after I did my shopping at a store (which accepts Mastercard, I checked) the card was declined.
I rang up Aqua, they unblocked the card and said it should be working fine in 'about 5 minutes'. Today I went shopping again (different store but also accepting my card type) and the same thing happened again. My PINs correct, my online and mobile banking account are working fine but the card may be faulty, I don't really know. I'll ring them again to unblock the card but just wondering if this has happened to anyone else by any chance? 

Replies

  • zx81zx81 Forumite
    32.6K Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
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    Yes, it happens to people from time to time.
  • Willing2LearnWilling2Learn Forumite
    6.3K Posts
    Seventh Anniversary 1,000 Posts Name Dropper Photogenic
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    I have an Aqua and an Amazon (NewDay) card.

    Only happened once when the security on a new card was apparently compromised.  They cancelled the card number twice in quick succession meaning I had to wait for a new card on both occasions.
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    :smiley:
  • cymruchriscymruchris Forumite
    2.5K Posts
    1,000 Posts Fourth Anniversary Name Dropper Photogenic
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    On the very first use of my Aqua card I had a similar issue - once I'd called them - all was fine after that. They told me at the time that it was likely a problem with the retailers chip and pin terminal - but in my own mind I thought it might have been an additional security measure. Hopefully from your next use it'll be fine. Try it for a small purchase from Boots or something like that - give it a test run on a low value product.
    An ex-bankrupt on a journey of recovery. Feel free to send me a DM reference credit building credit cards from the usual suspects :) Happy to help others going through what I've been through!
  • irelavvirelavv Forumite
    67 Posts
    10 Posts First Anniversary
    All sorted now. Thanks guys :)
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