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Three Help PAC Code

Hi 
Came to the end of my contract so I gave 30 days notice 
I've been trying to get a PAC code for the last few weeks 

Eventually they have given me the PAC code but have cancelled my contract and put me on payg and I still have over a week left on my contract which I have already paid for 

Im stuck now as my new sim hasn't arrived 

Can they do this? 

Thanks 

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