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Eon overcharged us on installation of smart meter
aislingm
Posts: 4 Newbie
Hello,
We have been with eon for a year and I was recently reviewing our bills and noticed that our energy was £430 in December for 3 months of energy. Our usage has been £35 per month prior to this and after. See excerpt from bill below:
We had a smart meter installed on the 30th October which then put our meter to zero. I believe that the reading of 11916 is incorrect as we can't have used 10 times the amount of energy between September and October as we did between October and December.
I have contacted eon via email and they have said this reading is correct and that I need to increase my direct debit to pay off the debt.
Can anyone help me prove that this reading must be incorrect? I don't want to call them as it says 'emergency only' but I also don't want to have to pay £400 unnecessarily so feeling a bit stuck!
Many thanks for any help
We have been with eon for a year and I was recently reviewing our bills and noticed that our energy was £430 in December for 3 months of energy. Our usage has been £35 per month prior to this and after. See excerpt from bill below:
We had a smart meter installed on the 30th October which then put our meter to zero. I believe that the reading of 11916 is incorrect as we can't have used 10 times the amount of energy between September and October as we did between October and December.
I have contacted eon via email and they have said this reading is correct and that I need to increase my direct debit to pay off the debt.
Can anyone help me prove that this reading must be incorrect? I don't want to call them as it says 'emergency only' but I also don't want to have to pay £400 unnecessarily so feeling a bit stuck!
Many thanks for any help
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Comments
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Did you read the meter (please its meter not metre) between 26 Sept and 30 Oct ? Did the meter installer leave a card with readings on it.?Never pay on an estimated bill. Always read and understand your bill0
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Hi there - no it was all done when we are out of the flat so no readings were left and we weren't able to check them ourselves before it was put to 0.0
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Really?aislingm said:Hi there - no it was all done when we are out of the flat so no readings were left and we weren't able to check them ourselves before it was put to 0.
Are you saying that the supplier turned up, disconnected your supply, changed your meter and then reconnected your supply without first checking it was safe to do so???
I suggest you complain to the supplier about this highly dangerous practice.
Makes you wonder why Eon expect you to contact them to make an appointment so that they can fit a smart meter doesn't it?
Presumably they just posted the IHD through the letterbox, did they?
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Can anyone help me prove that this reading must be incorrect?
You may have noticed that you are not getting many replies. You have posted in an incorrect section. This section is for LPG, Oil, Wood, solar and other alternative fuels. You need to post in the energy section and you will certainly get more replies there.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.1
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