PPI Terminology 27 April 2020 at 2:36PM in Reclaim PPI & other insurance 13 replies 161 views

lina18

Hi 
Does anyone know for Halifax mortgage if 'plan cover payment' is considered to be ppi?
I have made a claim before deadline and received a letter that I didnt get PPI and when I posted and emailled evidence of plan cover payment I have had no reply so of course I have taken it to financial ombudsmen 

[Deleted User]

lina18 said:

I have made a claim before deadline and received a letter that I didnt get PPI and when I posted and emailled evidence of plan cover payment I have had no reply so of course I have taken it to financial ombudsmen 

It's not PPI, more likely life or critical illness cover. 

Why didn't you simply ask the Bank what the payment pertained to before apparently "complaining" about it? 

What do you expect of the Ombudsman? Why "of course"?

lina18

As i said i did ask them they not replied. Thanks for reply 

lina18

If it was 'simply' life or critical illness (which they said I had to have to get mortgage) then why dont they 'simply' just say that 

lina18

What does anyone expect from the ombudsmen? 

dunstonh

Does anyone know for Halifax mortgage if 'plan cover payment' is considered to be ppi?

Halifax issued a policy called Total Mortgage Protection Plan.   This was a multi-segment policy that offered life assurance, critical illness cover, income protection and MPPI.  You could have any one or combination of those segments.

Only the MPPI segment is PPI. The rest is not.

I have made a claim before deadline and received a letter that I didnt get PPI and when I posted and emailled evidence of plan cover payment I have had no reply so of course I have taken it to financial ombudsmen 

When you emailed the evidence, was that evidence you had MPPI or just the plan itself?

If the plan was covering say life assurance (which the vast majority do) and not MPPI then you don't have PPI.

If it was 'simply' life or critical illness (which they said I had to have to get mortgage) then why dont they 'simply' just say that 

Perhaps because you never asked that?  You say you had PPI.  They say you didnt.  

What does anyone expect from the ombudsmen? 

When referring your complaint to the FOS, you would have given them details of your complaint.  At some point in the next 12 months, the FOS will contact Halifax giving them a copy of your complaint and the FOS will ask Halifax for a response.  Halifax will check again and if you don't have PPI they will tell the FOS you dont have PPI and the "evidence" is for something else that is not PPI.  The FOS will then tell you that you don't have PPI.

So, you will be waiting for around a year for something that you could either see for yourself is or is not PPI  (the policy schedule for example tells you what you have) or you could ask them what you have (dont rely on email as banks run pretty strong anti-spam filters).

[Deleted User]

lina18 said:

As i said i did ask them they not replied.  

You asked them after your "PPI"  complaint was rejected and closed. What you should have done was do that research in advance of any such complaint. 

As things stand, you are just waiting now for the Ombudsman to confirm  that you didn't have PPI. 

Sorry.

lina18

I asked them what 'plan payment' meant..i showed them a document. Yes after saying no ppi which I think is fine as we allowed to check and encouraged to do so by MSE the very place this forum is with.  I have emailled them asking them very clearly 'what does plan payment mean'  
I have managed to get money back from another company so im glad I did ask without knowing. 

[Deleted User]

lina18 said:

I have managed to get money back from another company so im glad I did ask without knowing. 

But "asking" is not the same as making a PPI complaint about a financial product which is not PPI. You "asked" only after your complaint was already rejected as it was not PPI! 

You do realise  you have wasted not only your time, but also the bank's time and now the Ombudsman's?  

Your earlier success is irrelevant since clearly that was PPI 

lina18

Thanks for your wasting time observation. Completely unnecessary and pretty easily done when  unknown. I dont understand the need to be like that. 
I wont ever bother asking MSE again I thought MSE was more understanding and professional 

brettcta

You do know that none of the people that have replied to you actually work for MSE? This is a public forum you’ve asked for help and have been duly given.