Hotel not wanting to refund, is this legal.

Aylesbury_Duck

That doesn't change the fact that you're not entitled to a refund lol.

Queenie1992

Aylesbury_Duck said:

That doesn't change the fact that you're not entitled to a refund lol.

Yes but saying they are 'generous' doesn't help that fact either 😂 nor is it correct and there is rights within the UK through card providers etc.

Thanks for the help though.

jjames1985

Queenie1992 said:

Aylesbury_Duck said:

That doesn't change the fact that you're not entitled to a refund lol.

Yes but saying they are 'generous' doesn't help that fact either 😂 nor is it correct and there is rights within the UK through card providers etc.

Thanks for the help though.

https://www.government.nl/topics/coronavirus-covid-19/tourism-in-the-netherlands Dutch government says no right to a refund.
https://www.nationwide.co.uk/support/coronavirus/travel-refunds Nationwide say no chargeback rights if the hotel is still offering the service.  probably going to be the same response from all banks.

Westin

Queenie1992 said:

Aylesbury_Duck said:

That doesn't change the fact that you're not entitled to a refund lol.

Yes but saying they are 'generous' doesn't help that fact either 😂 nor is it correct and there is rights within the UK through card providers etc.

Thanks for the help though.

Well it is generous because they are going over and above what is required and simply do not have an obligation to give you a refund on your non-refundable booking.

Queenie1992

jjames1985 said:

Queenie1992 said:

Aylesbury_Duck said:

That doesn't change the fact that you're not entitled to a refund lol.

Yes but saying they are 'generous' doesn't help that fact either 😂 nor is it correct and there is rights within the UK through card providers etc.

Thanks for the help though.

 Dutch government says no right to a refund.
Nationwide say no chargeback rights if the hotel is still offering the service.  probably going to be the same response from all banks.

Thank you James! Appreciate the help through the links!

Queenie1992

Westin said:

Queenie1992 said:

Aylesbury_Duck said:

That doesn't change the fact that you're not entitled to a refund lol.

Yes but saying they are 'generous' doesn't help that fact either 😂 nor is it correct and there is rights within the UK through card providers etc.

Thanks for the help though.

Well it is generous because they are going over and above what is required and simply do not have an obligation to give you a refund on your non-refundable booking.

No generous is an opinion I was looking exactly what James has linked. Thanks.

Ganga

Of course you could have payed a bit more and booked a room at a refundable rate.

Life__Goes__On

"

Ganga said:

Of course you could have payed a bit more and booked a room at a refundable rate.

Hopefully someone will provide a Tardis, so the OP will find that helpful.