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Hotel not wanting to refund, is this legal.
Queenie1992
Posts: 12 Forumite
Hello!
I booked a stay for a hotel in Amsterdam on a non refundable rate which is suppose to be this Friday. Due to the Coronavirus this isn't possible. The hotel have offered me to rebook but I want a refund! Do they have to give me one?
I booked a stay for a hotel in Amsterdam on a non refundable rate which is suppose to be this Friday. Due to the Coronavirus this isn't possible. The hotel have offered me to rebook but I want a refund! Do they have to give me one?
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Comments
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Booked direct ?
Booked via Expedia or booking.com etc ?Ex forum ambassador
Long term forum member1 -
Are they open and accepting check-in’s?2
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I had two bookings for our group, one on hotels.com and one directly with the hotel itself.Browntoa said:Booked direct ?
Booked via Expedia or booking.com etc ?0 -
They are still accepting check ins I believe.Westin said:Are they open and accepting check-in’s?0 -
How was you getting to Amsterdam (had it been booked)?
New User name as MSE gave me a number in my old one.
" I am not a number! I am a free man!"1 -
If the hotel is open and operating and you booked a non-refundable rate then there is no obligation on the hotel to allow a free cancellation and refund. Some hotels may offer a discretionary waiver, credit or allow you to change to an alternative date.3
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If the hotel is in Amsterdam, then any rights are those according to Dutch law not UK.If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales1
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In which case, their offer to re-book is quite generous. They're not obliged to offer anything.Queenie1992 said:
They are still accepting check ins I believe.Westin said:Are they open and accepting check-in’s?2 -
Flying and all flights have been cancelled.Life__Goes__On said:How was you getting to Amsterdam (had it been booked)?0 -
I wouldn't say generous lol. They've done it as the Dutch government has advised to do so and informed them that they can't have large gatherings... The group number I'm in is considered a large gathering.Aylesbury_Duck said:
In which case, their offer to re-book is quite generous. They're not obliged to offer anything.Queenie1992 said:
They are still accepting check ins I believe.Westin said:Are they open and accepting check-in’s?0
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