Nationwide Account Disappeared

eskbanker

newguyuk said:
there's no embellishment whatsoever

There is - you said it was theft.  It isn't.

newguyuk said:
having chewed the most recent girls ear off with my rants of how ridiculous and unfair this all is, i spent a few minutes apologising to her at the end of the call, i realised i got carried away and it's not her fault but it's just so frustrating when no-one at the bank that has your money, can help or advise how to get it back!

Not an unreasonable opinion that it's ridiculous and unfair, but it's unfair and unreasonable to take out your frustration on the 'girl' you spoke to (who was probably actually a woman unless they're employing children), which is exactly the point I was making.

newguyuk said:
i'll politely disagree with your statement in general

Your prerogative but I was just conveying facts, unpalatable though you may find them.

newguyuk

Pointless.

SavingforDiamonds

Ok, I thought you were asking for advice on how to feed your hungry children, but I guess you're only interested in being told that your current plan of abusive phone calls to the bank is a great idea. I can't see it making a difference to how long it takes to get the money back, so if you want to keep doing that, it's up to you. 

xylophone

I think that anybody could sympathise with your situation - you simply did what millions do everyday, (made a faster payment from one of your bank accounts to another) and then found access to one of those accounts blocked.

It is just extremely unfortunate that your action (apparently) triggered an anti fraud mechanism.

You will see from other posts that when this has happened, the customer service assistant is prevented from discussing the matter with you - this makes the whole situation even more stressful.

With luck, the matter will be resolved within days but you still need to shop/obtain supplies.

Do you have a friend or relation who could help? Or even your children's mother?

Otherwise, you might ring Lloyds, explain what has happened and see whether a very modest overdraft might be permitted?

newguyuk

Pointless.

mollycat

newguyuk said

As i say, not everyone has a support network, and/or options. 

The fact that people are responding essentially telling me i just need to find some other form of credit to me is absolutely ludicrous, having worked 75 hour weeks (even during this pandemic) and then having this happen, my hard earned funds retained, to be told by people i just have to accept it, doesnt sit well with me at all.

Hi, your situation sounds terrible. Genuine question; what is it that you do want people to say?
In other words, other than using this as an opportunity to vent frustration, what positives do you hope to achieve from your thread?
Reading the thread, it seems to me that you have had some pretty helpful advice.....despite you being a little unkind to responders; probably due to people actually having a lot of empathy for your predicament.
If you're looking for a different type of help than what's been offered, can you be more specific to what that might be?

xylophone

to be told by people i just have to accept it,

Other posters (and I) are saying that as matters stand, when a money laundering/anti fraud algorithm is triggered and an account blocked, the customer service assistants are prevented from discussing the matter with you as this might be interpreted as "tipping off" a fraudster.

There just is nothing that can be done except wait for the financial institution concerned to complete its investigations.

You can make a complaint but the comeback is likely to be that  it  was simply acting according to the law.

It is very frustrating and extremely unfair on honest customers.

D3xt3r5L4b

Yorkshire_Pud said:

D3xt3r5L4b said:

Just provide NW with the evidence they require and let them complete their investigations. 

Then if sorted and you OP are in the clear make a complaint to Nationwide where they will be forced to put in writing reasons for freezing your account. Ask for financial compensation for reasons you have stated.
In my dealings with banks, bs etc whilst I’m always interested to learn about such as their ‘SID’ I like for them to then learn about my own CD (compensation department).

Sorry why is compensation required here for a bank carrying out standard checks?

xylophone

a bank carrying out standard checks?

https://moneyfacts.co.uk/news/banking/what-to-do-if-you-cannot-access-your-bank-account/

"If an account is frozen due to suspicious activity the bank is not allowed to reveal why the account is being investigated or allow customers access to money in the account. Customers should also be aware that, as freezing an account is a legal obligation, it is not a banking error and, as such, customers will be unlikely to gain compensation. This means that if a loan or credit card is taken out as a way of securing emergency money while the account is frozen, the debt is the customer’s responsibility and they will have to pay back any interest incurred on the loan or credit card. While the bank cannot provide much information about the frozen account, customers can keep in regular contact with the bank with the aim of getting the account reactivated as quickly as possible.

In the meantime, customers will need to find an alternative source of income to cover their costs while the account remains frozen. One way to do this could be to have savings in an easy access savings account with a separate banking provider, which can be withdrawn and used as an emergency fund if needed. Alternatively, having a credit card can also offer a means for paying for everyday basics, although borrowers should ensure that they pay off the full amount to avoid paying interest. In addition to this, consumers should also avoid withdrawing money using their credit card, as there are usually high charges for doing this."

mollycat

newguyuk said:

mollycat said:

newguyuk 

Please, all i ask is that you cite where i've been "unkind"....... Thank you.
I ask the above as i genuinely arent aware what you're referring to..... there must be something specifially?

You referred to @SavingforDiamonds as an "idiot", and described his/her input as "bizarre".
Eskbanker, (who is widely regarded as an extremely helpful poster), was referred to as "unhelpfull", "antagonistic", a "fool", and someone who enjoyed starting arguments.
Maybe you think that's an acceptable way to respond to people trying to help, I think it is a bit ungrateful.
Either you are trolling for a laugh, or someone who is genuinely incapable, (in the true sense of the word), of seeing help where it's being offered..
I' m out