Leisure Guard

junglejim2

I purchased leisure guard insurance in early Feb 2020, it was a premier package.
On the MSE website there is a list of insurers and how they deal with FCO instruction not to travel. Leisure Guard is listed as covering this eventuality.
https://www.moneysavingexpert.com/news/2020/02/coronavirus-travel-help-and-your-rights/#insurers
Leisure guard are telling me we aren't covered...has anyone any advice or experience on this.
Thanks.

Life__Goes__On

junglejim2 said:

I purchased leisure guard insurance in early Feb 2020, it was a premier package.
On the MSE website there is a list of insurers and how they deal with FCO instruction not to travel. Leisure Guard is listed as covering this eventuality.
https://www.moneysavingexpert.com/news/2020/02/coronavirus-travel-help-and-your-rights/#insurers
Leisure guard are telling me we aren't covered...has anyone any advice or experience on this.
Thanks.

Have you asked why you're not covered?

junglejim2

They just said you’re not covered.
I was hoping someone on here might have had dealings with leisure guard, as I say MSE seem to think Leisure Guard cover fco advise to not travel.

Leisure_Guard

junglejim2 said:

They just said you’re not covered.
I was hoping someone on here might have had dealings with leisure guard, as I say MSE seem to think Leisure Guard cover fco advise to not travel.

Thank you for your email.
I can confirm if your policy was purchased prior to the 13th March you are covered for Coronavirus. This information is clearly listed on the Leisure Guard website and stated under the FAQs. The same information was provided to MSE.
Please would you kindly forward your email to
info@leisureguardsupport.com with your details addressing that your post was discussed with a representative of Leisure Guard and i will personally ensure your claim is reviewed immediately under the terms and conditions provided.
Thank you for raising this with us.

mummalove

junglejim2 said:

They just said you’re not covered.
I was hoping someone on here might have had dealings with leisure guard, as I say MSE seem to think Leisure Guard cover fco advise to not travel.

Hello. I am experiencing exactly the same as you with leisure guard. Same reasons etc.

I just wondered if you have had a resolution or further feedback as I am waiting to hear from LG after I disputed their reason for declining my claim. 

Many thanks.

Fijilass

I took out premier cover annual multi trip insurance with Leisure guard last June.  I got stranded in fiji (arrived well before any FCO wanrings not to travel) and eventually had to pay for a repatriation flight from fiji to Melbourne then on to Doha, London - overnight in London and then up to Glasgow.  Leisure guard keeps telling me I am not covered for curtailment of my trip.  I cannot get them to understand that my trip was never curtailed.  it was unfortunately extended by just over a month!  I am out of pocket for the new flights and accommodation for over 4 weeks.  They tell me to claim back from Emirates and fiji airways whch I am doing but this does not receompense me for the new tickets I had to buy.  They just say they are "sorry for any inconveneience and will not pay out anything".

Fijilass

Meant to add - Leisure Guard direct you to Global for claims and then another lot called Rock seem to get involved as well!  All very strange!

Thrugelmir

What does your policy document say? 

DanLou

I took out a Premier Plus cover with Leisure Guard prior to the 13th March 2020 and have had my claim for a refund rejected. Leisure Guard direct your claim to their underwriters who are Allianz Global Assist, who state you are not covered for Covid or FCO instruction not to travel.  Allianz assist underwrite all the policies for Global Rock Insurance Group. I am awaiting a response from Leisure Guard as to the contradiction in information given between themselves and there underwriters.

Leisure_Guard

DanLou said:

I took out a Premier Plus cover with Leisure Guard prior to the 13th March 2020 and have had my claim for a refund rejected. Leisure Guard direct your claim to their underwriters who are Allianz Global Assist, who state you are not covered for Covid or FCO instruction not to travel.  Allianz assist underwrite all the policies for Global Rock Insurance Group. I am awaiting a response from Leisure Guard as to the contradiction in information given between themselves and there underwriters.

Thank you for your note.
Please would you kindly email me your name, policy number and email address with the relevant information and I will address this urgently with Allianz Assistance.
email to send to is info@leisureguardsupport.com
thank you 

Leisure_Guard

Fijilass said:

I took out premier cover annual multi trip insurance with Leisure guard last June.  I got stranded in fiji (arrived well before any FCO wanrings not to travel) and eventually had to pay for a repatriation flight from fiji to Melbourne then on to Doha, London - overnight in London and then up to Glasgow.  Leisure guard keeps telling me I am not covered for curtailment of my trip.  I cannot get them to understand that my trip was never curtailed.  it was unfortunately extended by just over a month!  I am out of pocket for the new flights and accommodation for over 4 weeks.  They tell me to claim back from Emirates and fiji airways whch I am doing but this does not receompense me for the new tickets I had to buy.  They just say they are "sorry for any inconveneience and will not pay out anything".

Thank you for your note.
Please would you kindly email me your name, policy number and email address with the relevant information and I will address this urgently with Global.
email to send to is info@leisureguardsupport.com
thank you