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BA voucher/refund

Martking
Martking Posts: 13 Forumite
First Post
edited 19 May at 4:43PM in Coronavirus Board
I accepted a voucher online for my cancelled BA flight, it was my only option online and they were not answering the phones they now refuse to give me a refund, I feel I was tricked In to it , I have applied for chargeback, any info would be great.
thanks 
«1

Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,786 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Not sure what information we can give.  You've accepted the voucher now.  Based on others' experiences, chargeback won't work because you've accepted a remedy.

    How were you tricked into it?
  • Martking
    Martking Posts: 13 Forumite
    First Post
    So when I went in to apply for refund, had to sign in and all that l then entered all my details and when I got to the next page there was no refund button the only option was voucher and I agreed to the T&Cs which I know I shouldn’t have but when I couldn’t get thru to them on the phone I felt this was my only option.
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,786 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    That's not really the same as being tricked into it, is it.  

    All you can do is contact them and ask if they'll let you change your mind.
  • The only way I see you could get cash back is with a Section 75 claim if you paid by credit card, as doubt BA will do anything.
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,786 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I doubt the credit card route will work, because the vouchers have been accepted voluntarily.
  • Westin
    Westin Posts: 6,351 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I'm not sure that would work as the cc company is likely to view the acceptance of the credit note as adequate. 
  • Westin said:
    I'm not sure that would work as the cc company is likely to view the acceptance of the credit note as adequate. 
    If might not, but if OP is willing to try and battle for it (would take a while)  all the OP would lose is time.
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

  • Martking
    Martking Posts: 13 Forumite
    First Post
    At the moment the bank have refunded me the money have They a right to take it back if BA dispute it . 
  • If they dispute you have a legal right to keep chasing for it,  it doesn't end just because BA want it to
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

  • Its a month since I applied for a voucher. It said 7 days to receive, but nothing. Should I be concerned?  Cannot get through on the phone
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