Stairlift Breakdown Cover

OLD_WRINKLY_SURFER

We had a stairlift fitted 12 months ago and today I received a phone call off the company offering me to extend the breakdown cover on the stairlift for a range of prices from £250 for the 1st year going up upto £600 for 4 years cover.

Does anyone know of anywhere that covers stairlifts for breakdowns? and if there is anyone cheaper? :rolleyes:

misgrace

I dont know of anywhere off hand, but perhaps you could do a google search and see what comes up.

Its does annoy me all this extended warrenty, you pay an exuberant price for the stairlift anyway, then they want to get £600 extra off you.:eek:

Over the years i have found more and more people are doing this, washing machines, TVs, freezers etc, the list goes on and on.
By the time you have paid all the extended warrenties on all the electrical stuff you use around the home, you could buy them again.

Why is it now they only offer you 12 months guarentee, but want you to pay X amount for the next 3-5 years.

When you pay what you have paid, you should at least get 5 years free.

Oldman

Anyone know a telephone number where you can actually get through to a real manager of Acorn in order to make a real and justifiable complaint? All we can get are the helpful helpline. I know the MDs name, but she apparently does not have a direct telephone line and according to the helpful helpline is out of the country, all other managers are permanently in meetings.
And if JM to give her intials actually is a Moneysaver, perhaps she would like to a give me a number I can call her on?

Disgruntled Oldman

Mojisola

I sympathise if you have an Acorn stairlift.

We had an Acorn rep come to visit when my parents wanted to buy a stairlift. He pressurised them into signing immediately. If they had, they would have spent £800 more than necessary! He also gave them advice which would have resulted in the stairlift being damaged by them - and so not covered by guarantee.

Not a company I would recommend on the basis of that experience. I wish you luck, Oldman!

craigfer

You could try putting the question on www.stairlift-forum.co.uk - It's a new site but might be worth a pop

craigfer

Guys if you need help with any kind of stairlift - try the www.stairlift-forum.co.uk - its free, we have engineers, distributors and manufacturers from all over the UK it's a great tool for everyone to use

elektra

Has anyone taken out one of these extended plans/breakdown cover with the manufacturer or other insurer ?

Any recommendations ?

stairliftinfo

Do you know we got asked to make a stairlift for a dog? The lady rang up most distressed as she did not have the strength to carry the dog up the stairs and the dog did not have the strength to walk up the stairs.

So we were asked if we could make a stairlift for the dog, so we went out and measured the stairs and one of our fabricators agreed to tackle the job, and he extended the footplate and a stairlift for the dog was made.

The lady and the dog could once again go to bed together. If you need any help with a stairlift visit caremore stairlifts web site and we maybe able to help.

beedeedee

Sorry, I know nothing in particular about stairlifts - but I do believe there's some sort of legislation (Sale of Goods Act?) about how long an appliance of any sort should reasonably last. Usually it's far more than a year for washing machines and the like, so surely a stairlift should last more than a year and be covered by this anyway?

stairliftinfo

I know stairlift warranty is expensive but what you have to take into consideration is that you should only buy warranty on products that you can not do without. I always have warranty on my boiler because i couldn't cope without it.:money:

beedeedee

How about asking around as to how much an independant engineer might charge to service it each year? Once you know that you could make a more informed choice....
If the company is so confident its a good product, it shouldn't break down anyway - certainly not in the first few years and especially with regular servicing. Get a few quotes from independant engineers and then make your decision.