Struggling to transfer balance to another card

serendipity109

New to all of this so bear with me!
My partner has an 8K debt on a Halifax Credit card, all he's paying is the interest each month and the balance remains static.
To me this is a no brainer and he is trying to find another card to transfer it to. He tried the MSE eligibilty calculator and the Halifax offered him a card but on applying he was refused. 
He has only been living here with me just under a year, prior to this he was at his previous address over 30 years where his name is still on the mortgage there, until he is divorced there is no chance his name can be removed which isn't going to be anytime soon. I might add he has a really excellent credit rating so we can only assume that this is reason they are refusing him?
Thoughts please?

eskbanker

Duplicate thread: https://forums.moneysavingexpert.com/discussion/6132604/struggling-to-transfer-a-balance

MinuteNoodles

Credit scores you are given by credit reference agencies are meaningless, the credit reference agencies aren't the ones doing the lending. He is making no inroads into his credit card balance so that suggests to a lender that he can't afford any more credit. Lenders assume you'll not cancel the cards you're transferring from and possibly rack up debt on those as well as the one they've just given you as well so credit card utilisation is looked at hard hence not paying it down looks bad.