holidayautos - Impossible to get a refund.......

Ritka

Hey, just I came back yesterday to Budapest:( it was a nightmare book other car, it' s nowhere for this period ..so I'm very mad for this situation .

CKhalvashi

Westin said:

Rita, what are you doing going on holiday to Mexico at the moment? Perhaps Boris got wind of your trip and decided as you went against his ban that he would kibosh it and cancel your car rental.

Perhaps Ritka is not a UK resident and has searched Google (in English) for help due to not speaking Spanish, stumbling across this thread. 

In answer to the question, this is going to be one to contact the bank over if paid by card. Chargeback will be relevant here, as serviced weren't received.

Ritka

Yes, I started claim via bank..but it was revolut so just hope can help too..

[Deleted User]

Ritka said:

Hello there.I booked car via this company too.I paid everything in february , and cat booked for march 18th.Cancun airport and there told me not arrived my money from booker to Mex car rent company.(1 months !) So there I don"t get car beacuse my payment not send to there, so my vacation just was f... up! Going to bus etc.. it was full booked so we don't find cars there.No more holidaysauto.com

Rita.  If the car hire company didn’t receive any payment then they would not be willing to let you have a car unless you paid them again.  

Did you query this with whoever you booked with?  If so, can they give you proof that your money was transferred to the car hire company?   

You will have to do a bit more exploring of what actually happened and who is at fault then you can go back with proof.   

Oh just seen you have set up a chargeback.  Fingers crossed 🤞 

Good luck.