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BT Stay Fast Guarantee
greyteam1959
Posts: 4,788 Forumite
My download speeds have dropped quite considerably since the pandemic started.
Down from around 46 mbps to around 17 mbps.
BT have a Stay Fast guarantee as below anybody tried evoking that guarantee ??
Down from around 46 mbps to around 17 mbps.
BT have a Stay Fast guarantee as below anybody tried evoking that guarantee ??
Normal available speeds
Your normal available download speed will be between 25-42 Mbps
Your normal available download speed will be between 25-42 Mbps
Your normal available upload speed will be between 5-8 Mbps
Minimum guaranteed download speed
Your minimum guaranteed download speed will be 21 Mbps
Your Stay Fast Guarantee
You'll get £20 back if you don’t get the speeds we promise you.
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Comments
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Where is this speed measured ??At the router ??Via Ethernet connection or over wifi .Not sure if any guarantee will be valid under current situation .0
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Followed up on the 'Guarantee'.
Speed has to be below what they quote for 90 days !!
Done the jolly old turn the router off & back on again & doubled my speed back up to what its was.
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