Capital one

jessiekins1

Does anybody have an email for Capital one?
I can’t seem to contact them through the app and the phone lines are to busy.

D3xt3r5L4b

There isn’t one.
You need to phone or send a secure message. 

Steve_L

Try ... enquiries$UK$@$capitalone$.$com . Remove the $ signs - I hope they stopped MSE's system recognising it as an e-mail address. I don't think it allows you to post them.

They may not be monitoring the e-mail or online contact forms, because they're busy. If so, then this is like the captain of the Titanic refusing to take the call from the lookout, because he's busy as it's dark and there might be icebergs out there somewhere.

m-holland

Secure messaging has been working fine for me. Got replies for two different queries I had at the beginning of the week

2e0arr

D3xt3r5L4b said:

There isn’t one.
You need to phone or send a secure message. 

I think where possible avoid phoning and secure messaging this leaves us open to fraud if their OP is working from home. Whilst the company has a secure link to their OP  and they can monitor what their op is answering it is a fact that a dishonest OP could record the screens using their mobile phone camera and they will see our name and address dob email telephone etc for use at a future time. Those working on current accounts could have a field day.

eskbanker

2e0arr said:

D3xt3r5L4b said:

There isn’t one.
You need to phone or send a secure message. 

I think where possible avoid phoning and secure messaging this leaves us open to fraud if their OP is working from home. Whilst the company has a secure link to their OP  and they can monitor what their op is answering it is a fact that a dishonest OP could record the screens using their mobile phone camera and they will see our name and address dob email telephone etc for use at a future time. Those working on current accounts could have a field day.

I reread that quite a few times before working out that you're not using OP in the conventional forum sense of Original/Opening Post/Poster, i.e. the customer, but as some form of shorthand for the institution's employee!  As for the underlying sentiment, it would be a particularly stupid employee to attempt any such fraud where they'd so easily be caught - you surely don't think that the institutions are incapable of tracking which staff access which customer accounts?

2e0arr

eskbanker said:

2e0arr said:

D3xt3r5L4b said:

There isn’t one.
You need to phone or send a secure message. 

I think where possible avoid phoning and secure messaging this leaves us open to fraud if their OP is working from home. Whilst the company has a secure link to their OP  and they can monitor what their op is answering it is a fact that a dishonest OP could record the screens using their mobile phone camera and they will see our name and address dob email telephone etc for use at a future time. Those working on current accounts could have a field day.

I reread that quite a few times before working out that you're not using OP in the conventional forum sense of Original/Opening Post/Poster, i.e. the customer, but as some form of shorthand for the institution's employee!  As for the underlying sentiment, it would be a particularly stupid employee to attempt any such fraud where they'd so easily be caught - you surely don't think that the institutions are incapable of tracking which staff access which customer accounts?

OP for operator sorry for confusion.

It would be easy during the call for the OP whilst accessing my account and details during the call to copy them for id fraud. with name address dob bank details etc video'd. the op can use or sell on. I visited an energy supplier and in the call centre the ops were not allowed to use pen paper of have a phone on their desks. Op's working from home have no one to supervise them at all and in the course of their work they have to access  your account and copy your details. If it is safe and sound for OP's at home will they go back to call centres when the corona virus ends ? and if so why ?

The companys security is only as good as the trust they put in all of their employee.

They may employ stupid employees with credit card debts and selling data on for cash (folding stuff) or using the data themselves (if really stupid) it's not beyond the realms of possibility. Someone accused bank staff of telling lies a few days ago on here ?

eskbanker

2e0arr said:

eskbanker said:

2e0arr said:

D3xt3r5L4b said:

There isn’t one.
You need to phone or send a secure message. 

I think where possible avoid phoning and secure messaging this leaves us open to fraud if their OP is working from home. Whilst the company has a secure link to their OP  and they can monitor what their op is answering it is a fact that a dishonest OP could record the screens using their mobile phone camera and they will see our name and address dob email telephone etc for use at a future time. Those working on current accounts could have a field day.

I reread that quite a few times before working out that you're not using OP in the conventional forum sense of Original/Opening Post/Poster, i.e. the customer, but as some form of shorthand for the institution's employee!  As for the underlying sentiment, it would be a particularly stupid employee to attempt any such fraud where they'd so easily be caught - you surely don't think that the institutions are incapable of tracking which staff access which customer accounts?

OP for operator sorry for confusion.

It would be easy during the call for the OP whilst accessing my account and details during the call to copy them for id fraud. with name address dob bank details etc video'd. the op can use or sell on. I visited an energy supplier and in the call centre the ops were not allowed to use pen paper of have a phone on their desks. Op's working from home have no one to supervise them at all and in the course of their work they have to access  your account and copy your details. If it is safe and sound for OP's at home will they go back to call centres when the corona virus ends ? and if so why ?

The companys security is only as good as the trust they put in all of their employee.

They may employ stupid employees with credit card debts and selling data on for cash (folding stuff) or using the data themselves (if really stupid) it's not beyond the realms of possibility. Someone accused bank staff of telling lies a few days ago on here ?

Don't get me wrong, I'm not trying to claim that working from home is as secure as working in a tightly-controlled physical environment like a call centre, but ultimately the risk is the bank's, in that if there was any such data breach resulting in financial loss, the bank is on the hook for that, so it's not "us open to fraud" but the banks who continue to have financial liability for unauthorised transactions.

However, you were recommending that customers "avoid phoning and secure messaging" but without suggesting any alternatives - what's your proposal for how to deal with financial institutions in the current circumstances?

D3xt3r5L4b

Anyone working from home will still have to adhere to the same guidelines, rules, regulations, accreditation’s etc. as if they were working from within an office environment. 

PixelPound

2e0arr said:

eskbanker said:

2e0arr said:

D3xt3r5L4b said:

There isn’t one.
You need to phone or send a secure message. 

I think where possible avoid phoning and secure messaging this leaves us open to fraud if their OP is working from home. Whilst the company has a secure link to their OP  and they can monitor what their op is answering it is a fact that a dishonest OP could record the screens using their mobile phone camera and they will see our name and address dob email telephone etc for use at a future time. Those working on current accounts could have a field day.

I reread that quite a few times before working out that you're not using OP in the conventional forum sense of Original/Opening Post/Poster, i.e. the customer, but as some form of shorthand for the institution's employee!  As for the underlying sentiment, it would be a particularly stupid employee to attempt any such fraud where they'd so easily be caught - you surely don't think that the institutions are incapable of tracking which staff access which customer accounts?

OP for operator sorry for confusion.

It would be easy during the call for the OP whilst accessing my account and details during the call to copy them for id fraud. with name address dob bank details etc video'd. the op can use or sell on. I visited an energy supplier and in the call centre the ops were not allowed to use pen paper of have a phone on their desks. Op's working from home have no one to supervise them at all and in the course of their work they have to access  your account and copy your details. If it is safe and sound for OP's at home will they go back to call centres when the corona virus ends ? and if so why ?

The companys security is only as good as the trust they put in all of their employee.

They may employ stupid employees with credit card debts and selling data on for cash (folding stuff) or using the data themselves (if really stupid) it's not beyond the realms of possibility. Someone accused bank staff of telling lies a few days ago on here ?

Except employees do undergo vetting, to check for criminal records and CCJ's etc. I suppose some will get through, like those not been caught but for most why would they risk their jobs? Think about it, if a bunch of accounts had fraud and the common factor was they had all dealt with the same operative - that would be flagged. Companies will have done risk assessments for people working from home.

2e0arr

eskbanker said:

2e0arr said:

eskbanker said:

2e0arr said:

D3xt3r5L4b said:

There isn’t one.
You need to phone or send a secure message. 

I think where possible avoid phoning and secure messaging this leaves us open to fraud if their OP is working from home. Whilst the company has a secure link to their OP  and they can monitor what their op is answering it is a fact that a dishonest OP could record the screens using their mobile phone camera and they will see our name and address dob email telephone etc for use at a future time. Those working on current accounts could have a field day.

I reread that quite a few times before working out that you're not using OP in the conventional forum sense of Original/Opening Post/Poster, i.e. the customer, but as some form of shorthand for the institution's employee!  As for the underlying sentiment, it would be a particularly stupid employee to attempt any such fraud where they'd so easily be caught - you surely don't think that the institutions are incapable of tracking which staff access which customer accounts?

OP for operator sorry for confusion.

It would be easy during the call for the OP whilst accessing my account and details during the call to copy them for id fraud. with name address dob bank details etc video'd. the op can use or sell on. I visited an energy supplier and in the call centre the ops were not allowed to use pen paper of have a phone on their desks. Op's working from home have no one to supervise them at all and in the course of their work they have to access  your account and copy your details. If it is safe and sound for OP's at home will they go back to call centres when the corona virus ends ? and if so why ?

The companys security is only as good as the trust they put in all of their employee.

They may employ stupid employees with credit card debts and selling data on for cash (folding stuff) or using the data themselves (if really stupid) it's not beyond the realms of possibility. Someone accused bank staff of telling lies a few days ago on here ?

Don't get me wrong, I'm not trying to claim that working from home is as secure as working in a tightly-controlled physical environment like a call centre, but ultimately the risk is the bank's, in that if there was any such data breach resulting in financial loss, the bank is on the hook for that, so it's not "us open to fraud" but the banks who continue to have financial liability for unauthorised transactions.

However, you were recommending that customers "avoid phoning and secure messaging" but without suggesting any alternatives - what's your proposal for how to deal with financial institutions in the current circumstances?

ty for your response. I would try and avoid at all costs contacting the bank while they have staff working from home. How often do you have people who claim as being victims of fraud and the banks call them out as being responsible. if someone has copied your data for fraud and they can wait for an appropriate time to use it then when you raise the complaint the company may have a lot of difficulty tracing the fraud and the polic will be too busy to consider looking at it. Their system for dealing with your data at home means a potential fraud some time down the line would point at you. Your data is vulnerable just now. esk do you consider this point is tripe  please ?