Sky subscription help

ady10

Hi all new too the Forum so go easy I had my sky broadband installed 2 weeks ago but my tv install date has been put back till the end of June because of  covid-19 but sky have taken the he full bill this morning but I am not allowed too phone them HELP
thanks
adrian 

cranford

Looks like you will have to wait  but see here:
https://www.sky.com/help/articles/contacting-sky
and here:
https://helpforum.sky.com/t5/Account-Billing/Support-with-your-Sky-bill/td-p/3193350

[Deleted User]

ady10 said:my tv install date has been put back till the end of June because of  covid-19 but sky have taken the he full bill this morning but I am not allowed too phone them 

 You'll get a refund or account credit when the call centres are back to normal. In the meantime, you are not truly out-of-pocket because you are only paying the amount you would have been paying anyway if your TV installation had not been postponed. 

Other posts here on the forum suggest it is possible to eventually contact them, but the long wait time (with a strong likelihood of being simply cut off) may deter you.