Change of Tariff

AncientAvebury

I recently had my duel fuel tariff changed to another tariff without being notified, either by letter or
telephone communication? Would this be in breach of account regulations and my signed contractual agreement? If so, can I do anything about it to revert back to the previous tariff?
Thank you for any assistance given here.
David.

Gerry1

Welcome to the forums.

Unfortunately this should have been posted in Energy rather than Other Fuels, which isn't so widely read.  With so little information provided, there's not much that can be said.  Were you on a fixed tariff that expired?

Cardew

There are a couple of reasons why an tariff can be changed;

The main one as indicated above, is simply a fixed tariff expiring.

The other is not fulfiling the conditions for the account e.g. A Direct Debit not being paid, or late payment if quarterly billing: meter readings not submitted.

Bear in mind that such changes are often processed by 'The Computer' without human intervention.