Logitech mouse warranty requirements

powerful_Rogue

KatrinaWaves said:

DoaM said:

OP's problem is that they want such proof before sending a replacement. This will leave the OP without a (gaming) mouse for an indeterminate period ... remember that it sometimes works, the fault is intermittent.

But that would also be the case if they required it to be returned, so this policy has not changed anything for the OP. 

Exactly. In fact it's sped the whole process up as they don't need to wait to receive and process the returned mouse.

Sounds like great service from Logitech to me.

Spank

OCEVB said:

Its not some hidden fault etc Its the slick pads, 1 of which tore meaning it doesn't glide properly every now and then, pretty obvious in the photos I sent which is why they sent this, I expected new pads sent not this. Haven't had this with other manufacturers, won't be using Logitech again. I guess this is the world we live in where everyone tries to scam

Look at it from their point of view. You can buy new feet for a few quid, get your brand new mouse, sell that and keep using your old, now working one. Rather than have the cost of shipping it back to them you have some fun and take a picture.

tonyhender

Look like someone wants a free mouse