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Cooling off period administration fee
I understand that administration fees are common if cancelling insurance policies within the 14 days cooling off period, but are they permitted if changing mind about a physical item bought online like a phone? Wondamobile.com appears to charge £30 administration fee for the purchase of a phone (with no accompanying contract) if returned within the 14 days cooling off period. Is this legitimate?
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Comments
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It's plainly stated in their terms and conditions you agreed to , so yes
https://www.wondamobile.com/return-and-exchange
Ex forum ambassador
Long term forum member1 -
Many thanks for quick reply
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Plus you are likely to have an expensive return cost as they are based in Hong Kong. You also get a Chinese version of a smartphone that may still have Chinese government restrictions on it.
It’s a Wonda anyone wants to deal with them.0
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