Cooling off period administration fee

boblet33

I understand that administration fees are common if cancelling insurance policies within the 14 days cooling off period, but are they permitted if changing mind about a physical item bought online like a phone?  Wondamobile.com appears to charge £30 administration fee for the purchase of a phone (with no accompanying contract) if returned within the 14 days cooling off period.  Is this legitimate?

Browntoa

It's plainly stated in their terms and conditions you agreed to , so yes

https://www.wondamobile.com/return-and-exchange

boblet33

Many thanks for quick reply

Frozen_up_north

Plus you are likely to have an expensive return cost as they are based in Hong Kong. You also get a Chinese version of a smartphone that may still have Chinese government restrictions on it.

It’s a Wonda anyone wants to deal with them.