IKEA kitchen delivery delayed by 6 weeks! Any advice would be great, I'm desperate...

delmonta

Hi

I went into IKEA Bristol a month ago to design and order my kitchen. I had delivery planned for in 2 days, I checked a few days ago with their online chat, they said it was all fine. Then today they email me saying my delivery has been delayed 6 weeks because of the coronavirus. I've tried to ask on their online chat, they are useless. I had tenants who wanted to move in at the start of June, but with the new delivery date that would be impossible. I also worry about them changing it at the last minute again. 

I have been told I can cancel and get a refund. I was happy with the look and layout of the kitchen, but I'm wondering if I might be better in this situation to go with another company. It seems DIY kitchens are the best alternative, and they apparently are still delivering fine.

What do you think about DIY kitchens, would you say they are better than IKEA, I've been told they are more expensive. Any idea in % how much more expensive approximately? 

Also, the woman in IKEA was super helpful with designing my kitchen, and it took hours. I don't know about doing that all again with DIY kitchens, and of course I dont get to see any of the cabinet fronts in person like I did with IKEA, so it feels like more of a gamble

Any advice or experiences with either company, or what you might do in this situation?
Thanks in advance

tacpot12

I do know that could take a while to get your refund back from Ikea. I think I would wait for the Ikea delivery. The tenants are very likely to wait for the property do be prepared for them. 

ka7e

DIY's earliest dates for delivery are week commencing 18/5, so there is nothing to be gained time-wise by switching to them - unless IKEA push dates back again. DIY do send out sample doors, but they charge and the price is refunded against their return when the kitchen is delivered. You can transpose most of the IKEA units onto the DIY planner, though some sizes might not be compatible. They do an online plan check for you before delivery. https://planner.diy-kitchens.com/

IKEA is still offering 30% off selected door and drawer fronts, if you've chosen one of those ranges, I expect the price is very competitive but I think their doors are usually thinner than DIY's.

delmonta

ka7e said:

DIY's earliest dates for delivery are week commencing 18/5, so there is nothing to be gained time-wise by switching to them - unless IKEA push dates back again. DIY do send out sample doors, but they charge and the price is refunded against their return when the kitchen is delivered. You can transpose most of the IKEA units onto the DIY planner, though some sizes might not be compatible. They do an online plan check for you before delivery. https://planner.diy-kitchens.com/

IKEA is still offering 30% off selected door and drawer fronts, if you've chosen one of those ranges, I expect the price is very competitive but I think their doors are usually thinner than DIY's.

Ah ok, did you find this out on the website? So yeah its not worth me redesigning it all just for the same delivery date. I did get a good deal on the IKEA kitchen. 

I was half expecting a delivery delay, but not 6 weeks, and not the day before! I'd planned everything around it. But its crazy times currently

GDB2222

How can Ikea know? AFAIK, their factories have closed down, and how can they possibly be sure when they'll reopen?

kazwookie

I was half expecting a delivery delay, but not 6 weeks, and not the day before! I'd planned everything around it. But its crazy times currently

You try buying a house at this crazy times!  I am so glad I didn't order anything until I am in there, 12 weeks to go and counting.

Good luck with your kitchen

delmonta

GDB2222 said:

How can Ikea know? AFAIK, their factories have closed down, and how can they possibly be sure when they'll reopen?

Well the changes they've made to delivery were'nt due to any new government guidelines. They are just trying to work out ways to do deliveries in the current situation. Of course I dont expect them to know what will happen in the current virus situation

delmonta

kazwookie said:

I was half expecting a delivery delay, but not 6 weeks, and not the day before! I'd planned everything around it. But its crazy times currently

You try buying a house at this crazy times!  I am so glad I didn't order anything until I am in there, 12 weeks to go and counting.

Good luck with your kitchen

No I didn't buy the house just now! My tenants just moved out, and new tenants are planned to move in soon

pimento

I thought that IKEA were still delivering but just not anything that would require a two person delivery.

delmonta

pimento said:

I thought that IKEA were still delivering but just not anything that would require a two person delivery.

Thats what I thought, but it seems they are changing things. The person in the online chat sounded pretty confused

Exterminator

It's not just IKEA, I got the email below from B&Q on the 3rd, I'd been trying to get hold of them for days to verify delivery but they are currently impossible to contact. On the strength of their website saying deliveries continue as normal (it still does) I spent £3500 on new appliances and worktops etc the day before they cancelled.
They have closed down all means of communication and really left me in the lurch. 

Dear B&Q Customer   Important information about your kitchen order due for delivery week commencing 20th April.   We’re living in unprecedented times.  For us all, the challenge of dealing with Covid-19 means that we’re facing unexpected situations.   B&Q has made many changes in the last few days to ensure we continue to serve our customers in the best way that we can. This has meant adapting to some products being unavailable from our suppliers across the globe and also reviewing our supply chain to protect our colleagues.   We’re very sorry to have to let you know that your kitchen delivery will not be made on the scheduled date and at this time, we’re unable to confirm a new delivery date.   In view of this, please do not remove your existing kitchen until we have confirmed a new delivery date.   We understand that this will be a disappointment for you and we apologise for the inconvenience caused and ask for your understanding in the current situation. We will make sure that we keep in contact with you to keep you updated about when we are able to make your delivery and apologise for the inconvenience this is going to cause you.   The B&Q Team