Only Half Contents Received

mimi1234

Oh OK, completely understand your points.  The photo the buyer sent me was similar to say, a box of cereal cut in half with only the bottle half intact and the top half completely removed but it was a bubble wrapped envelope.  If I was on the receiving end, I would have queried it with the post person there and then so they would have at least made a note of it.  

Can I just ask, if you guys were sending say 5 x 200ml tubes, what would you send them in and what would you wrap them in etc?  Would you send in a box or a container?

Spoonie_Turtle

mimi1234 said:

Can I just ask, if you guys were sending say 5 x 200ml tubes, what would you send them in and what would you wrap them in etc?  Would you send in a box or a container?

I've not sent this exact configuration but when I've sent toiletries I wrap them in bubble wrap, sometimes sellotape them all together or put them in a bag so they don't jostle over one another (and also so they stay flat enough for the parcel size category), and then in a jiffy bag. My main concern has been that they're protected enough not to be pierced and that they are sealed well enough that if one gets flattened it doesn't leak out of the parcel; being sealed that well is a Royal Mail requirement for liquids anyway.

I still think it sounds weird what your buyer describes, but if it did come with a huge bundle of other stuff like some other posters have said then I guess it's plausible. Quite honestly when we were still being handed parcels I didn't thoroughly check them all myself, though I would notice immediately after accepting and looking through but by then the postman's got back in his van so it would be too late. I personally am more careful to inspect parcels from couriers because we've had problems, but not with RM.

soolin

mimi1234 said:

Oh OK, completely understand your points.  The photo the buyer sent me was similar to say, a box of cereal cut in half with only the bottle half intact and the top half completely removed but it was a bubble wrapped envelope.  If I was on the receiving end, I would have queried it with the post person there and then so they would have at least made a note of it.  

Can I just ask, if you guys were sending say 5 x 200ml tubes, what would you send them in and what would you wrap them in etc?  Would you send in a box or a container?

Personally I would have boxed it , I tend not to trust RM or couriers with anything liquid in a bag. I do tend to be quite cautious with my packaging though . 

mimi1234

Thanks @Spoonie_Turtle and @soolin.  It's good to know what others would do.  I will definitely use a bag to put items into bubble wrapped envelopes if I sell anything again or use a box if I have one available.

mimi1234

Royal Mail finally coughed up.  They insisted I had not packed my items correctly so I kept pointing them to packaging advice on their website saying I had followed what they had said.  OK, so I didn't put the items in a bag as one of you stated but this is not mentioned on the website.  Also, how they knew I hadn't packed properly is beyond me, they've not once asked me how I sent the parcel.  

I had 2 generic responses from what seemed like robots via email so I asked to speak to a manager (couldn't really speak to them by email but you know what I mean) and got given another email address.  I sent the same email to that and was told I would be given compensation straight away.  The cheque is on it's way to me.

I've still one or two items I want to get rid of but when I post them out, if and when they sell, I will put them in a plastic bag first, then one of those silver plastic bags they sell at PoundLand and then into a thick bubble wrapped envelope just to make sure they don't tear. 

I left the buyer positive feedback as there was no other option but made it clear this buyer often gets parcels delivered torn/open and to be warned.  She told me in a pm on ebay that she had had 8 this year.  That seems astronomical.