Can I get my deposit back on an item who’s delivery has been delayed due to Covid-19?

Aylesbury_Duck

dksf said:

I have the same question. I put over £3k deposit on a garden building with a specific delivery date of 14th April. I had to do both tree and ground works prior to delivery. The company have told me that the order has been delayed.  I really need my deposit back. How can they keep it when they know they cannot deliver? 

What does it say in your contract about reasonable delays, forces majeures, etc?

dksf

It says that they are not responsible for delays outside their control. Fair enough. I don't expect compensation. But I am not repsonsible for the delays either. They say that if they don't deliver within eight weeks of the agreed date then I have the right to cancel the contract. But they are saying that this doesn't apply.  It could be months and months.  They will nto answer me. I cannot see how they can keep my money knowing they will not supply the product.

MobileSaver

dksf said:

I cannot see how they can keep my money knowing they will not supply the product.

How do you know they will not supply the product once COVID-19 restrictions are lifted?

Aylesbury_Duck

dksf said:

It says that they are not responsible for delays outside their control. Fair enough. I don't expect compensation. But I am not repsonsible for the delays either. They say that if they don't deliver within eight weeks of the agreed date then I have the right to cancel the contract. But they are saying that this doesn't apply.  It could be months and months.  They will nto answer me. I cannot see how they can keep my money knowing they will not supply the product.

I don't think you have an argument in the current circumstances then.  Things are effectively paused and you'll need to be patient. 

Given that the preparatory works have already been done, don't you want the building any more?  If you still want it, I cant see any other company doing it any faster than the current contractor.