Refunds

Aylesbury_Duck

608845 said:

Aylesbury_Duck said:

608845 said:

I booked a villa with Tripadvisor and paid a deposit of 319.82p. I contacted the property manager requesting a refund as our flights with Jet2 were cancelled due to coronavirus.I was informed by Tripadvisor a refund was agreed for 185.40p which leaves a  shortfall of 134.42p. I have contacted the property manager who advises she has nothing to do with this as we booked with Tripadvisor.We have not received any money since our request over ten days ago, so I have been advised to contact Tripadvisor by the property manager.Is there anything else I should be doing?

I don't think so.  Just keep trying to get hold of Tripadvisor.

Thankyou for advising. I have today got an email from Tripadvisor; On this occasion,the homeowner has decided to waive their cancellation charges.Please note, that as per the cancellation policy, our booking fee is non refundable. Can this be right, that Tripadvisor take 134.42p from us when we had to cancel due to coronavirus? Surely it is immoral. I shall await with interest any comments before recontacting Tripadvisor.

If you cancelled (rather than the villa cancelling) and their booking fee (and the fact that it is non-refundable) was covered in the terms and conditions when you paid, then they can retain it.  Dig out your paperwork from the booking and check.