Refunds

Beth4555

my holiday is cancelled due to the present travel restrictions and I've been offered vouchers. If the company (Jet2) go bust where do I stand or should I ask for a money refund

Aylesbury_Duck

If you prefer a cash refund, ask for one. They'll likely refuse but no harm in asking. Check the terms of what they're offering. It may be that you can convert the vouchers into a cash refund at a certain date. 

If Jet2 go bust, the vouchers will probably be worth nothing, but check the terms.  If everyone insists on a cash refund now, some companies will go bust anyway. 

Browntoa

It's ATOL protected but ATOL protection is only worth it if they have the reserves to pay everyone , which they won't.

I'd take the vouchers and hope there's a travel industry afterwards

Westin

The ABTA proposed scheme, which for some reason seems to be getting just derogatory comments about it on here, is to protect the value of those credit vouchers under the ATOL scheme until 31 July 2020 at least.  At this point the voucher, if unused, to be traded as a cash refund from the tour operator.

skadupuk

Browntoa said:

It's ATOL protected but ATOL protection is only worth it if they have the reserves to pay everyone , which they won't.

I'd take the vouchers and hope there's a travel industry afterwards

ATOL is underwritten by the government, and whilst it would undoubtedly take longer the taxpayer would have to pick up the bill, this is why it's likely that the government will give serious consideration to the ABTA proposals of protected credit notes.

608845

I booked a villa with Tripadvisor and paid a deposit of 319.82p. I contacted the property manager requesting a refund as our flights with Jet2 were cancelled due to coronavirus.I was informed by Tripadvisor a refund was agreed for 185.40p which leaves a  shortfall of 134.42p. I have contacted the property manager who advises she has nothing to do with this as we booked with Tripadvisor.We have not received any money since our request over ten days ago, so I have been advised to contact Tripadvisor by the property manager.Is there anything else I should be doing?

Aylesbury_Duck

608845 said:

I booked a villa with Tripadvisor and paid a deposit of 319.82p. I contacted the property manager requesting a refund as our flights with Jet2 were cancelled due to coronavirus.I was informed by Tripadvisor a refund was agreed for 185.40p which leaves a  shortfall of 134.42p. I have contacted the property manager who advises she has nothing to do with this as we booked with Tripadvisor.We have not received any money since our request over ten days ago, so I have been advised to contact Tripadvisor by the property manager.Is there anything else I should be doing?

I don't think so.  Just keep trying to get hold of Tripadvisor.

cheltenhamspa

Beth4555 said:

my holiday is cancelled due to the present travel restrictions and I've been offered vouchers. If the company (Jet2) go bust where do I stand or should I ask for a money refund

I booked a holiday for April with Voyage Prive which was cancelled due to the restrictions.  They have removed the holiday from my account and replaced it with credit vouchers which I dont want as there are currently no holidays on offer and when they do return they will undoubtedly be much more expensive.  I thought I might be able to claim the Easyjet and Ryanair flights back but though I have the flight details there was no breakdown of flights and accommodation costs in the confirmation email from VP. Is there anything I can do please?  Is chargeback an option? 

43722

I make it clear firstly that I am not a lawyer, and know nothing of consumer issues. Nor do i know anything about your booking and Voyage Prive.  There seems to be other incidents of travel companies choosing to act like this, whereas it is at least possible that you are entitled to a refund. If a refund is what you want (I would) then i would be getting my background knowledge up to date. One recent contributor mentioned that he /she had been in  touch with a consumer organisation to clarify their right.  I also think i would put any correspondence through the post,rather than email/chat/phone, and keep a record of it. Good Luck.

SevenOfNine

Westin said:

The ABTA proposed scheme, which for some reason seems to be getting just derogatory comments about it on here, is to protect the value of those credit vouchers under the ATOL scheme until 31 July 2020 at least.  At this point the voucher, if unused, to be traded as a cash refund from the tour operator.

To be fair, they may be getting derogatory comments at the present time because they have 'jumped the gun' in instructing their members to offer credit vouchers to UK travellers, whilst admitting they "are still waiting for action & guidance from the UK Government".  

608845

Aylesbury_Duck said:

608845 said:

I booked a villa with Tripadvisor and paid a deposit of 319.82p. I contacted the property manager requesting a refund as our flights with Jet2 were cancelled due to coronavirus.I was informed by Tripadvisor a refund was agreed for 185.40p which leaves a  shortfall of 134.42p. I have contacted the property manager who advises she has nothing to do with this as we booked with Tripadvisor.We have not received any money since our request over ten days ago, so I have been advised to contact Tripadvisor by the property manager.Is there anything else I should be doing?

I don't think so.  Just keep trying to get hold of Tripadvisor.

Thankyou for advising. I have today got an email from Tripadvisor; On this occasion,the homeowner has decided to waive their cancellation charges.Please note, that as per the cancellation policy, our booking fee is non refundable. Can this be right, that Tripadvisor take 134.42p from us when we had to cancel due to coronavirus? Surely it is immoral. I shall await with interest any comments before recontacting Tripadvisor.