United Trust Bank concerns

barryd999

I am posting this on behalf of a client who runs a charity. They recently set up a savings account with this bank and transferred a large amount of money to them.  It was quite a lengthy procedure to set up this account. Apparently you can only transfer once into it.  They were given an account number and sort code and made the transfer. This was some days ago and they have no way of checking if the money has gone in. There seems to be no way to contact the bank either on the phone number on the contact us page or the email contact procedure.  I found this page which suggests you can set up online banking but there are no links to register or anything.  https://www.utbank.co.uk/how-to-register/

Its becoming a real concern for my client as they had trouble with an email account being compromised around the same time. I dont think its related but does anyone have any suggestions as to how they can establish if the money is safely transferred?

wmb194

What was the sort code? Verify this but quick Google suggests it should have been 30-01-51. Doesn't guarantee it went to the correct account but to the correct bank might be a start.

bowlhead99

barryd999 said:

. This was some days ago and they have no way of checking if the money has gone in. There seems to be no way to contact the bank either on the phone number on the contact us page or the email contact procedure.  

Did you see the banner on the front page and the deposits page saying:

Need to get in touch?
Our plans to ensure we can continue to serve our customers during the Coronavirus pandemic include our staff working remotely. During this period the best way to get in touch is via the contact form here and one of our team will respond as soon as possible.

Although you say "there seems to be no way to contact the bank", what they are saying is that your client should fill out the 'contact us' form and one of their team will be in touch. I don't doubt it's difficult at short notice to have the central switchboard number divert across individual customer service personnel mobile phones while working remotely, if that hasn't been planned for.

BobDan

Hi I'm the client barryd999 referred to, Thank for all of your advice, I had infact contacted United Trust Bank a couple of days ago via the e-mail but had not received a response. I'm pleased to say I have received confirmation of receipt of the money, so alls well that ends well.
Once again thanks for replying