Coronavirus: The latest from MSE
The official MSE guides: UPDATED MSE Coronavirus Guides
FURLOUGH & ANNUAL LEAVE FAQ
SYKES COTTAGES REVERSES REFUND POLICY
OVERSEAS TRAVEL RESTRICTIONS UPDATES
MOTOR FINANCE AND HIGH COST CREDIT SUPPORT EXTENSION
in Gone Off!
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Has anybody had problems with morrisons substitutions? I have always used Tesco for food deliveries but were forced to look elsewhere due to coronavirus. I managed to find a delivery for morrisons over 2 weeks ago. No option to delete substitutions on their site. Had an email 2 hours before my delivery to say I would be receiving substitutions for a lot of my items. More than half of these i did not want. I couldn't do anything to change it and reading on line it said that due to covid-19 the drivers will not accept any returns! It refers to an online form ...it does not exist! When you are able to get back on their site (as quite often you are put in a queue for up to 10 minutes) and access your delivered orders there us supposed to be the option to request a refund...that doesn't exist!! I have tried calling several times but the wait times are 30mins plus. It says to send an email. I have sent four emails now and just have an automated response to say that they are too busy to answer!!! This is shocking. I feel that they are taking advantage of this current situation to boost their coffers by sending out stuff that is much more expensive than the original items that were ordered and not offering the option to return and refund.