Eon Smart Meter Stopped Connecting -Power Cut

oddtrio94

My IHD is not working. Keeps restarting saying “waiting for data”. I’ve restarted it, put it near the meter, but it refuses to communicate. I spoke to Eon (smart team) who told me to turn it off for a week. It still doesn’t work and I have no idea how to read the meter, so I’m in a worse position now with this new smart meter. 

JGB1955

Can't you just go to the meter and read it?  I've had a dumb smart meter for probably 5 years....I don't miss it... it uses unnecessary power and is currently in a box under the stairs, along with all those 'old fashioned' 100W bulbs....

Gerry1

oddtrio94 said:

I have no idea how to read the meter, so I’m in a worse position now with this new smart meter. 

Just post a photo or quote the meter manufacturer and model then no doubt someone will explain.

Robin9

 and I have no idea how to read the meter, so I’m in a worse position now with this new smart meter. 

Has it got a small keypad ? Press button 9

MWT

oddtrio94 said:

... and I have no idea how to read the meter, so I’m in a worse position now with this new smart meter. 

Most are easy enough to read, just tell us the make and model and if you are on a single rate tariff or E7 and we can point you in the right direction...

E.ON_Company_Representative:_Helena

oddtrio94 said:

My IHD is not working. Keeps restarting saying “waiting for data”. I’ve restarted it, put it near the meter, but it refuses to communicate. I spoke to Eon (smart team) who told me to turn it off for a week. It still doesn’t work and I have no idea how to read the meter, so I’m in a worse position now with this new smart meter. 

Morning oddtrio94,

I posted this in the other thread, so thought I would pop it here for you as well.

So there is an industry wide problem with HAN stability that is causing issues seen on IHDs. It's not normally a fault with the actual IHD itself. The comms hub time – the comms hub may stray/become unreliable so it stops issuing the time with the data it sends the IHD. That means the IHD doesn’t know where to put the data so it displays ‘Waiting for current data’. This is a network issue and we don't have a time frame for this. 

The only update I have is that we are working with the DCC and we hope most issues can be resolved in a future firmware release.

I do realise this is really frustrating and I'm really sorry it isn't something I can fix.

As others have said if you let us know the meter you have, we can help you read it.

Thank you

Helena

teddysmum

Am I correct in assuming that all fix offers require one of these 'useful' smart meters ? If this is the case, I won't be staying when my npower fix ends. It's bad enough that this takeover has cost thousands of jobs.

LittleGreyCatUK

Happy 2025 everyone!
I found this thread via an Internet search.
I am with EDF, not EON, but I seem to have the same issue.
We had a power cut and now the remote monitor has lost the connection to the meter.
I've tried unplugging it from power and putting it right on top of the meter but this makes no difference.
I see that there has been no conclusion to this thread; just a "we are working on it" from over 4 years ago.