EON - No Contact & Can't Change Tariff

drg_n

Robin9 said:

drg_n
Apart from EON have you tried to switch to another supplier via a comparison site ?

No, becasue I need to find out my exct consumption for the past 12 months to find out the best deal. The quickest way I thought to do that would be to talk to someone at EON, which is impossible at present.

Robin9

As above you don't need an exact figure - and as others have said you can calculate it yourself  just read you meter now and deduct the reading from 12 months ago.

If EON's IT won't play ball switch to someone else.

Talldave

drg_n said:

Robin9 said:

drg_n
Apart from EON have you tried to switch to another supplier via a comparison site ?

No, becasue I need to find out my exct consumption for the past 12 months to find out the best deal. The quickest way I thought to do that would be to talk to someone at EON, which is impossible at present.

Work it out from your bills, or use the meter readings from a year ago (which will be on final bill from previous supplier AND opening bill from current supplier) and deduct them from your current meter readings.  Multiply the gas figure by 11.1. Job done.

Former_E.ON_Company_Representative:_Malc

drg_n said:

E.ON_Company_Representative:_Malc said:

drg_n said:

Hello all, first post here for me. I hope everyone is keeping safe and well so far.

I'm with EON (swapped a year ago from Scottish Power) via MSE, and my tariff expired last week. I managed to contact them, and they said they'd call back to discuss. They didn't.

Since then, I've not been able to contact them at all (only answering emergency calls, and online chat is the same). I can't change tariff through my online account either for some reason.

One of the reasons I wanted to contact them was to ascertain my annual energy usage, to put into MSE, to potentially swap supplier. I can't get that info either - it's very difficult to find on my online account (unless I'm missing it somewhere).

I'm now paying a higher monthly DD.

Advice please?

Cheers!

drg_n said:

Any ideas on switching tariffs, or whether any savings can be back-dated should I decide to stay with EON?

Hello drg_n and welcome to the Forums.

Not sure why you can't switch tariff online. I've just been on the website and all is okay. Please make sure you're using a browser we support. Currently, these are the latest versions of Chrome, Firefox, Edge, Safari and Internet Explorer.

As well as using Gerry1's formula above, details of your usage can be found on our website and your bills. The accuracy of this data depends on how many meter readings we have for the past 12 months. You say you've been with us for just over a year. If we've 12 months billed data, you'll be able to see details of your usage in the MiData tool (available through My Account). It's also at the top of the tariff switching page.

You can adjust your Monthly Direct Debit online too. Using the Direct Debit Manager, you can alter the monthly payments by up 20 per cent up or down provided the account is billed to the latest meter readings; by up to 5 per cent up or down without readings.

Many thanks for your patience and understanding during this extremely difficult time. At the moment, we've greatly reduced staffing levels and are prioritising emergencies, the vulnerable and keeping customers on supply. Your support is very much appreciated drg_n.

Malc

Thanks Malc.

If I go to "Renew my Tariff", or "Check your tariff" it says:

"We're unable to give you a quote online

We're sorry but we can't get a quote for this property. This could be because you've got a meter that we're not able to quote for through our website.

Please call us on 0345 302 3728 to get the right tariff for you. We're open Monday to Friday 8am to 8pm, or Saturday 8am to 4pm."

When I call the number, it says:

"I'm sorry but we're unable to take calls at the moment".

This has been the message on the last 35 calls I've made over the past few days. I did get through last week, and was assured I'd be called back, but nobody did.

If I go to Online Chat, it says:

"...This is for emergencies only and the team currently will not be able to deal with any other issues..."

So interms of actually contacting you, I appear to be screwed. Hence the question here. If you have any other suggestions I'd be happy to hear them.

Thanks!

Ah! I see drg_n.

This message usually only appears where a customer is asking for a quote/tariff switch against a more complex meter like Economy 10, Economy 18, Heatwise, Comfort Extra, Total Heat Total Control etc.

It's only possible to change tariffs through our website where the meter is a single rate or two-rate Economy 7. What type of meter do you have? If it's a complex type, you won't be able to switch online.

Normally, with complex meters, I would advise contacting us directly as you've been trying to do. In these unprecedented times, this is one part of the business that's temporarily unavailable. With greatly reduced staffing levels due to Covid-19, we're prioritising emergencies, the vulnerable and keeping customers on supply.

We'll be better placed to help once we come out the other side of this crisis. I thought it best to let you know how things stand and many thanks for your understanding during these difficult times drg_n.

Malc