EON - No Contact & Can't Change Tariff

drg_n

Hello all, first post here for me. I hope everyone is keeping safe and well so far.

I'm with EON (swapped a year ago from Scottish Power) via MSE, and my tariff expired last week. I managed to contact them, and they said they'd call back to discuss. They didn't.

Since then, I've not been able to contact them at all (only answering emergency calls, and online chat is the same). I can't change tariff through my online account either for some reason.

One of the reasons I wanted to contact them was to ascertain my annual energy usage, to put into MSE, to potentially swap supplier. I can't get that info either - it's very difficult to find on my online account (unless I'm missing it somewhere).

I'm now paying a higher monthly DD.

Advice please?

Cheers!

Gerry1

For electricity, just look at the kWh reading (actual, never estimated) on the bill from a year ago and subtract it from the current reading.  For gas, either add up the kWh usage amounts on a year's worth of bills, or subtract the volume measurement a year ago from the present reading.  However, you'll have to convert the volume used to kWh, which you can easily do here.

Better still, just read the meters every month and keep your own records.  You'll soon see whether your annual energy usage is changing.

Remember that the DD amount may or may not be keeping up with your usage.  Always think in kWh and annual costs. https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/#whatyoupay

Sadly the CEC doesn't show all suppliers so try a few other sites as well, including Citizens Advice and Switch with Which?

stewie_griffin

Your annual usage should be displayed on every statement. I've checked mine and it's at the top of page 2.

Gerry1

stewie_griffin said:

Your annual usage should be displayed on every statement. I've checked mine and it's at the top of page 2.

If that's a projection it should be ignored, especially if you haven't been with the company for a year.

drg_n

stewie_griffin said:

Your annual usage should be displayed on every statement. I've checked mine and it's at the top of page 2.

Thanks - but how can actual annual usage be on every statement? Actual annual usage can only be determined annually!

drg_n

Any ideas on switching tariffs, or whether any savings can be back-dated should I decide to stay with EON?

Gerry1

drg_n said:

how can actual annual usage be on every statement? Actual annual usage can only be determined annually!

The relevant figure should always be what you have used in the last 12 months, so that it's kept up to date with any changes that have occurred, e.g. new appliances, new LED bulbs, new thermostat, more / fewer people at home etc.

Former_E.ON_Company_Representative:_Malc

drg_n said:

Hello all, first post here for me. I hope everyone is keeping safe and well so far.

I'm with EON (swapped a year ago from Scottish Power) via MSE, and my tariff expired last week. I managed to contact them, and they said they'd call back to discuss. They didn't.

Since then, I've not been able to contact them at all (only answering emergency calls, and online chat is the same). I can't change tariff through my online account either for some reason.

One of the reasons I wanted to contact them was to ascertain my annual energy usage, to put into MSE, to potentially swap supplier. I can't get that info either - it's very difficult to find on my online account (unless I'm missing it somewhere).

I'm now paying a higher monthly DD.

Advice please?

Cheers!

drg_n said:

Any ideas on switching tariffs, or whether any savings can be back-dated should I decide to stay with EON?

Hello drg_n and welcome to the Forums.

Not sure why you can't switch tariff online. I've just been on the website and all is okay. Please make sure you're using a browser we support. Currently, these are the latest versions of Chrome, Firefox, Edge, Safari and Internet Explorer.

As well as using Gerry1's formula above, details of your usage can be found on our website and your bills. The accuracy of this data depends on how many meter readings we have for the past 12 months. You say you've been with us for just over a year. If we've 12 months billed data, you'll be able to see details of your usage in the MiData tool (available through My Account). It's also at the top of the tariff switching page.

You can adjust your Monthly Direct Debit online too. Using the Direct Debit Manager, you can alter the monthly payments by up 20 per cent up or down provided the account is billed to the latest meter readings; by up to 5 per cent up or down without readings.

Many thanks for your patience and understanding during this extremely difficult time. At the moment, we've greatly reduced staffing levels and are prioritising emergencies, the vulnerable and keeping customers on supply. Your support is very much appreciated drg_n.

Malc

Robin9

Your actual annual consumption is not really all that important - whether it be 2901 kWh or 3257 kwh -  that just help to compare suppliers tariffs. 

I suspect that this years conumption will be more than last years due to the time you are spending at home due to Coronavirus - where as before you would have been at work or on holiday..

drg_n

E.ON_Company_Representative:_Malc said:

drg_n said:

Hello all, first post here for me. I hope everyone is keeping safe and well so far.

I'm with EON (swapped a year ago from Scottish Power) via MSE, and my tariff expired last week. I managed to contact them, and they said they'd call back to discuss. They didn't.

Since then, I've not been able to contact them at all (only answering emergency calls, and online chat is the same). I can't change tariff through my online account either for some reason.

One of the reasons I wanted to contact them was to ascertain my annual energy usage, to put into MSE, to potentially swap supplier. I can't get that info either - it's very difficult to find on my online account (unless I'm missing it somewhere).

I'm now paying a higher monthly DD.

Advice please?

Cheers!

drg_n said:

Any ideas on switching tariffs, or whether any savings can be back-dated should I decide to stay with EON?

Hello drg_n and welcome to the Forums.

Not sure why you can't switch tariff online. I've just been on the website and all is okay. Please make sure you're using a browser we support. Currently, these are the latest versions of Chrome, Firefox, Edge, Safari and Internet Explorer.

As well as using Gerry1's formula above, details of your usage can be found on our website and your bills. The accuracy of this data depends on how many meter readings we have for the past 12 months. You say you've been with us for just over a year. If we've 12 months billed data, you'll be able to see details of your usage in the MiData tool (available through My Account). It's also at the top of the tariff switching page.

You can adjust your Monthly Direct Debit online too. Using the Direct Debit Manager, you can alter the monthly payments by up 20 per cent up or down provided the account is billed to the latest meter readings; by up to 5 per cent up or down without readings.

Many thanks for your patience and understanding during this extremely difficult time. At the moment, we've greatly reduced staffing levels and are prioritising emergencies, the vulnerable and keeping customers on supply. Your support is very much appreciated drg_n.

Malc

Thanks Malc.

If I go to "Renew my Tariff", or "Check your tariff" it says:

"We're unable to give you a quote online

We're sorry but we can't get a quote for this property. This could be because you've got a meter that we're not able to quote for through our website.

Please call us on 0345 302 3728 to get the right tariff for you. We're open Monday to Friday 8am to 8pm, or Saturday 8am to 4pm."

When I call the number, it says:

"I'm sorry but we're unable to take calls at the moment".

This has been the message on the last 35 calls I've made over the past few days. I did get through last week, and was assured I'd be called back, but nobody did.

If I go to Online Chat, it says:

"...This is for emergencies only and the team currently will not be able to deal with any other issues..."

So interms of actually contacting you, I appear to be screwed. Hence the question here. If you have any other suggestions I'd be happy to hear them.

Thanks!

Robin9

drg_n
Apart from EON have you tried to switch to another supplier via a comparison site ?