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Sky is making money-saving impossible

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Can anyone help. We have been trying to remove some of our Sky+ Packages (e.g Sky Kids and Multiscreen) but the Sky website won't allow you to do it online. It says call the number. If you call them the wait is 1.5hours and you are only supposed to call if you are a key worker or vulnerable. We are self-employed so have no money coming in. The only option I can see is to cancel Sky altogether. Any suggestions?

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  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    First Anniversary Name Dropper First Post
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    See multiple long wait posts .
    Are you out of contract on all Sky Products ??
  • KSutherland
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    Yes we are
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    You can take out a contract with any other ISP .
    Sky may well then phone you and offer a deal .
    But due to Corona thay may not have the staff to do that .
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Photogenic First Anniversary Name Dropper First Post
    edited 13 April 2020 at 3:19PM
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    Can anyone help. We have been trying to remove some of our Sky+ Packages (e.g Sky Kids and Multiscreen) but the Sky website won't allow you to do it online. It says call the number. If you call them the wait is 1.5hours and you are only supposed to call if you are a key worker or vulnerable. We are self-employed so have no money coming in. The only option I can see is to cancel Sky altogether. Any suggestions?
    You can email EST Enquiries <estenquiries@sky.uk>
    They appear to be still running
    They should be able to help !
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    First Anniversary Name Dropper Photogenic First Post
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    50Twuncle said:
     The only option I can see is to cancel Sky altogether. Any suggestions?
    You can email EST Enquiries <estenquiries@sky.uk>
    They appear to be still running
    They should be able to help !
    Have you personally had a response from that E-Mail address lately? 

    Regardless, I rather suspect  the OP of this thread will have already sorted his "problem" fully two weeks after he posted.... 
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