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Need to contact Virgin Moblie

GetRealBabe
GetRealBabe Posts: 2,258 Forumite
Tenth Anniversary 1,000 Posts Photogenic
I have lost my phone ans need a new nano sim. I have tried several Virgin Mobile numbers but just hear music plus the form for a new sim has been removed from the website.
Anyone know any other ways to contact Virgin Mobile?
Sealed Pot Challenge No 089-Finally got a signature.:rotfl::j

Comments

  • Browntoa
    Browntoa Posts: 49,612 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Can you not do it from the myvirginmedia account ? 
    Ex forum ambassador

    Long term forum member
  • GetRealBabe
    GetRealBabe Posts: 2,258 Forumite
    Tenth Anniversary 1,000 Posts Photogenic
    I've tried but the form to fill in has been removd from the website.  Tried Customer Services but no one answers. 
    Anyone know any other ways to get a new sim?
    Sealed Pot Challenge No 089-Finally got a signature.:rotfl::j

  • cranford
    cranford Posts: 797 Forumite
    Tenth Anniversary 500 Posts Name Dropper
    I assume you have been able to report your lost phone online and have another  possibly unlocked phone you can use.
    At the moment  until VM are back to normal you may need to get a Pay and go sim that will work in your phone. If you are out of contract you could get a new sim only contract with a different company and then go online with myvirginmedia account and issue a request  for the PAC to transfer the number and it will also cancel the VM contract. 
    Best of luck.
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