OpenReach and no home internet service

zentac

I have no internet service because Openreach is not carrying out its required work.

I recently arranged to switch my home broadband supplier from TalkTalk to Plusnet. TalkTalk switched off their service on Tuesday 24 March. The Plusnet service did not start as promised by 25 March. I have been informed by Plusnet that the necessary step for the successful switchover is for Openreach to do some straightforward task on the phone line (this does not need access to my house). However, Plusnet says that the OpenReach office is not operating because of the ‘lockdown’. I was told by Plusnet that this phone switch service is carried out by an Openreach centre in India.

Access to a working internet connection is very important at this time. Online grocery shopping, keeping in touch with friends and family, working from home, banking and bill payments, and many other things are now not possible in my household.

The work that Openreach does in enabling ALL home internet services must be regarded as ‘key work’ in this coronavirus crisis.

Please can this issue be sorted out with Openreach.

JJ_Egan

<Please can this issue be sorted out with Openreach.>

How can this forum sort out OpenReach ??

As already posted.

https://www.bbc.co.uk/news/technology-52021756

NOTE

But exceptions will be made for "vulnerable" users such as the elderly.

In addition, those who lack access to either a broadband or telephone connection, may still be served.

Mobile Network is a best short term solution .

littleboo

You should clarify with Plusnet, the issue with India is with number porting. To be honest, its not the best of time to be switching providers.

https://www.ispreview.co.uk/index.php/2020/03/covid-19-openreach-stop-uk-broadband-isp-and-phone-work.html

Croft12

zentac said:

I have no internet service because Openreach is not carrying out its required work.

I recently arranged to switch my home broadband supplier from TalkTalk to Plusnet. TalkTalk switched off their service on Tuesday 24 March. The Plusnet service did not start as promised by 25 March. I have been informed by Plusnet that the necessary step for the successful switchover is for Openreach to do some straightforward task on the phone line (this does not need access to my house). However, Plusnet says that the OpenReach office is not operating because of the ‘lockdown’. I was told by Plusnet that this phone switch service is carried out by an Openreach centre in India.

Access to a working internet connection is very important at this time. Online grocery shopping, keeping in touch with friends and family, working from home, banking and bill payments, and many other things are now not possible in my household.

The work that Openreach does in enabling ALL home internet services must be regarded as ‘key work’ in this coronavirus crisis.

Please can this issue be sorted out with Openreach.

Err do OR even have a call centre in India - BT do but not afaik OR.

You need to chase up Plusnet.  On JJ_Egan comment - as they don't need property access and you are without a line they would appear to be able to do any needed work.

if you are a vul you best tell Plusnet so they can prioritise.

DCFC79

As mentooned a mobile broadband might be an option, look for a 30 day sim. 

mwarby

Croft12 said:

zentac said:

I have no internet service because Openreach is not carrying out its required work.

I recently arranged to switch my home broadband supplier from TalkTalk to Plusnet. TalkTalk switched off their service on Tuesday 24 March. The Plusnet service did not start as promised by 25 March. I have been informed by Plusnet that the necessary step for the successful switchover is for Openreach to do some straightforward task on the phone line (this does not need access to my house). However, Plusnet says that the OpenReach office is not operating because of the ‘lockdown’. I was told by Plusnet that this phone switch service is carried out by an Openreach centre in India.

Access to a working internet connection is very important at this time. Online grocery shopping, keeping in touch with friends and family, working from home, banking and bill payments, and many other things are now not possible in my household.

The work that Openreach does in enabling ALL home internet services must be regarded as ‘key work’ in this coronavirus crisis.

Please can this issue be sorted out with Openreach.

Err do OR even have a call centre in India - BT do but not afaik OR.

You need to chase up Plusnet.  On JJ_Egan comment - as they don't need property access and you are without a line they would appear to be able to do any needed work.

if you are a vul you best tell Plusnet so they can prioritise.

it may not be a call center, just remote network admins running through a task queue. A call center not open to the public probably wouldn't have volumes to make offshoring it worthwhile