PCN-from UKCPS LTD (kfc car park)

Coupon-mad

ABx91 said:

I tried the standard complaints procedure first... their responce was....
Hi Mr xxx,

Thanks for getting in touch about your parking ticket. I’m really sorry you ended up getting a ticket when you were our guest.

I’m afraid, though, this car park is controlled by a third party parking company. I know they’ve put controls in place to try to stop people who aren’t guests at the restaurant parking there and taking spaces meant for customers, but I’m sorry you’ve had a penalty charge.

However, as you’re one of our customers, if you could let me have a few details, I’ll see if I can assist you further:

• the PCN number of the ticket and its time and date

• which restaurant you were parked at

• the number of your KFC till receipt and when the time on it

• confirm that you have appealed

Unfortunately there’s no guarantee they’ll be able to waive your ticket and if you’ve already paid the ticket, we can’t get the company to cancel it.

Let us know and we’ll certainly try our best for you.

With all best wishes,

xxxxxxx
Senior Case Handler
KFC Care Squad

And so you gave them the details and they got UKCPS to cancel it, as that reply suggests they will?

This is despite having full knowledge of my Partners disability and myself being her carer.

Do they know?

Fruitcake

ABx91 said:

wouldn't the third party parking company be "UKCPS LTD" who I have already appealed with which they rejected ?

As above, no. The third party will be the landowner or landholder (landowner's managing agent). They will have the contract with the scammers if KFC do not own the land.

Ideally you need to find out who owns the land. You can get a good idea from asking the council who pays the non domestic business rates. For a definitive answer you may need to pay for a copy of the Land Registry entry, which will cost you under a fiver. 

Coupon-mad

KFC's reply already says they'll try to get it cancelled though, and just need a few details.

MistyZ

I too think that KFC's reply is very promising.  They're being fairly straight with you by the sounds of it so the immediate course of action is to take their words at face value and provide the details they ask for.  

D_P_Dance

If they fail, write bad stuff on their feedback page, Facebook, TripAdvisor, etc.

ABx91

I have sent them all information asked for, they replied with....
"We have applied for the fine to be cancelled. It can take a few days for confirmation to come through - but as soon as we have any information we'll be in touch with you."


today recieved a reply with...
"We have not canceled this parking charge for you. 

Any issues, let me know."

D_P_Dance

Do you mean "now"

ABx91

they asked for some info, I sent them what was requested, a few days later they replied with....
"We have applied for the fine to be cancelled. It can take a few days for confirmation to come through - but as soon as we have any information we'll be in touch with you."


today kfc Care Squad  replied saying they have not been able to cancel the charge

D_P_Dance

In thst case Care Parking appear t have shot themselves in the foot if they are daft enough to take this to court. 

ABx91

should I appeal to IAS as I have 7days left to do this, 

if so does anyone have or know where I can get a template that I could adjust to my situation please