Worcester Greenstar Oil boiler..

owned_by_2_Siamese

I have a 14 month old Worcester Greenstar Danesmoor 35/50 condensing oil boiler ... Had it serviced this week and the engineer took the panel off to find it has pretty much corroded into oblivion! Looks like the secondary heat exchanger has been leaking slightly and with the operating conditions its caused carnage. The engineer has told us not to use it as the corrosion is so bad (and he believes not repairable). I've contacted the manufacturer - who is coming to look at it (....) but I'm starting to get jittery about the whole situation. If its a manufaturing fault (what else can it be?) will they offer to remove/repalce and install - or will the just 'give me a new one' and I'll have to sort it out? Trying to be prepared to respond - as this is a potentially expensive disaster! The boiler alone is about 2k !!!
Any advice for how I should proceed? (and I know I'm jumping the gun as they havent seen it yet!) and has anyone else had this problem? Advice appreciated from the very (very) cold frosty north!

Lorian

The other psossibility is that it was installed incorrectly.

Do you know who installed it, still have the paperwork?

owned_by_2_Siamese

Hi thanks for the reply. The house was new (but built by a local builder) but I have the installation/commissioning certificate from the original installer -so I have contact details. In terms of installing the 'connections' to the pipework are all external to the combustion chamber where the problem appears to be - so I guess if it was a leak from outside the chamber (which is sealed) I think my call would be to the installer, but all the damage is inside the chamber. I'm assuming that the exchanger and the internal'gubbins' inside the chamber would be the mnanufactuer? I know its been condensing OK (regular deluge of clear water from the discharge pipe) but the system was re-presurised (topped up) after we moved in but there was air in the radiatiors which when bled needed a top up (1.5bar so normal) - nothing more than I've done in previous homes.

Lorian

Unless it was damaged prior to or during installation. I think you are going to have to wait an see. IANAL but I think you have a good case against someone, and the manufacturer's representative should be able to decide on the blame here.