EDF ongoing issue

Saceiu

MWT said:

Saceiu said:

The funny thing is i wasn’t even on a fixed 12 month price contract 

The more you explain things, the more this feels less like you being 'misled' by the phone rep and more like you knew from your research that what was being said was not plausible but you went ahead anyway, ignored the written material sent to you which has been reviewed positively by the Ombudsman,  and let the bill run up, but would now like to get some sort of compensation... ?

Really? Please don’t judge me without knowing me! At the time my baby was only 9 months the place was freezing cold because the top
up wouldn’t last! Everything I was searching online was very high priced so I thought speak to a human and get things explained would Have been easier!  The amount of stress I was
going through u have no
idea I had to run from
my home and restart somewhere new! 

I don’t want no compensation! I only
want to pay what I was told I was going to be paying ! The extra charges I don’t want to!
i am single mother I work and have no debts! This is messing me about! 

I’m not a person who takes advantage neither want to be taken advantage of!

however if I get told the price is £65 a month and I ask are you saying i will be paying £65 a month for the whole year? And she said yes exactly? That is the monthly price for the whoel
year

i got conned ! Not the other way 

Saceiu

Ectophile said:

The price of the electricity isn't fluctuating.  The direct debit is.  The direct debit is initially set based on the amount of electricity they think you will use over a year.  This will be either what you used the previous year if you're an existing customer, or what you told them you use if you are a new customer.  If you use more than that, you have to pay more.

Supermarket analogy...

Suppose you buy a tin of beans a week. A tin of beans costs 50p, and there's a "price lock" sticker on the shelf saying the price isn't going to go up.  Your weekly spend on beans is 50p.

Then the kids come back from college and start eating lots of beans.  You now have to buy 3 tins of beans a week.  Your supermarket till receipt shows that your weekly spend on beans is now £1.50.  Do you complain to the store manager that they are over-charging you for beans because the price was supposed to be locked?

I’m not arguing this

maybe I am not explaining my self ! 

The lady said the dd would stay the same! I asked couple
of times because I know that usually dd change but she insisted saying no that’s the price! Edf also confirmed and apologised about what was said!

Saceiu

Doesn’t this sound like my case ? 

JJ_Egan

Nope 

You took out a Fixed Tariff as said before .

Saceiu

JJ_Egan said:

Nope 

You took out a Fixed Tariff as said before .

Price was fixed! 

Never mind I’m being eaten by lions out here 

seems
like I am asking for ways to rob edf 

never mind humanity is out the wind 

thank you all

stay blessed and safe out there 

JJ_Egan

Yes the standing charge and unit rates was fixed .

Total bill was not fixed  .

See if you can find a total fixed price all you can eat on any current supplier .

Saceiu

JJ_Egan said:

Yes the standing charge and unit rates was fixed .

Total bill was not fixed  .

See if you can find a total fixed price all you can eat on any current supplier .

I’m going round in circles!

the lady on the phone told me that I would be paying £65 a month and I clearly asked will
it change through the year?  No!
are you sure? Nothing to worry about no!

is easy math

Edf also confirmed that she gave me wrong info!!! And apologised

so I’m not fighting that the unit price was fixed but not the dd!
but she miss sold a contract that didn’t exist!!

no need to be feisty I never said I’m looking for all I can eat price !!!

gosh people I’m not trying to get nothing for free or con edf!
i just wanted an advice !
 

Gerry1

Lots of facts are missing.

It seems the annual bill was estimated at £780 with a DD of £65 which turned out not to be sufficient, so in the summer it was increased to £195 to keep up with actual usage and to pay off the arrears. 

• When you signed up, what did you say your annual consumption was?  Was this estimated or based on actual meter readings?
• What are the daily standing charges, what are the p/kWh prices and what provides the heating and hot water?
  
• Did you then send EDF monthly meter readings?
  
• Did you not look at the bills and see that the account was seriously in debit?
• Did you ignore a notification that your DD had been increased after a review?

If there were six DDs at £65, six at £195 but the account is now £800 in debit, that suggests usage to date is around £2360 which seems wildly excessive.  It suggests an absurdly expensive tariff or that the usage is extraordinary tropical and wasteful.

It might be understandable if the OP were a little old lady without a PC whose late husband had paid all the bills, but it's hard to understand how someone who is obviously computer literate can still seriously expect it to be a £780 All You Can Eat tariff even after the DD has been tripled !

My advice would be to take the money and run, asking for a payment plan if you can't pay the bill, and then switch suppliers as advised in my first post at 11:14am.  You're effectively seeking compensation of £1580 which seems excessive for the reasons given above.  But if you really want to pursue it, make a free Subject Access Request for the call recording and / or a transcript.

Saceiu

Gerry1 said:

Lots of facts are missing.

It seems the annual bill was estimated at £780 with a DD of £65 which turned out not to be sufficient, so in the summer it was increased to £195 to keep up with actual usage and to pay off the arrears. 

• When you signed up, what did you say your annual consumption was?  Was this estimated or based on actual meter readings?
• What are the daily standing charges, what are the p/kWh prices and what provides the heating and hot water?
  
• Did you then send EDF monthly meter readings?
  
• Did you not look at the bills and see that the account was seriously in debit?
• Did you ignore a notification that your DD had been increased after a review?

If there were six DDs at £65, six at £195 but the account is now £800 in debit, that suggests usage to date is around £2360 which seems wildly excessive.  It suggests an absurdly expensive tariff or that the usage is extraordinary tropical and wasteful.

It might be understandable if the OP were a little old lady without a PC whose late husband had paid all the bills, but it's hard to understand how someone who is obviously computer literate can still seriously expect it to be a £780 All You Can Eat tariff even after the DD has been tripled !

My advice would be to take the money and run, asking for a payment plan if you can't pay the bill, and then switch suppliers as advised in my first post at 11:14am.  You're effectively seeking compensation of £1580 which seems excessive for the reasons given above.  But if you really want to pursue it, make a free Subject Access Request for the call recording and / or a transcript.

Thank you 
ok I signed up in march 2019
i was told over the phone £65 was and was going to be the price throughout the whole year,
I thought this was feasible as i was previously paying slightly lower than that (but in a flat)
I am not stupid, illiterate, a little old lady  or not sure  what people think i am trying to play as, however it was a very stressful time, with a baby and running away from my old place and a very bad situation
I had boxes all over the Place, clingy baby who I was breastfeeding and 24/7 in my arms, I still had tocook clean tidy up the boxes  work, driver 2 hours for school runs and blah blah blah story of my life 
I trusted the woman over the phone to be selling me what was a good deal based on my needs 

• When you signed up, what did you say your annual consumption was?  Was this estimated or based on actual meter readings?  I only just moved in the house I told her what i was paying back in the flat! hower i todl her what I was topping up for the 2 weeks i had been in the new place 
• What are the daily standing charges, what are the p/kWh prices and what provides the heating and hot water?  she never told me that 
  
• Did you then send EDF monthly meter readings?  yes 
  
• Did you not look at the bills and see that the account was seriously in debit? i opt out from paper bill I TRUSTED what she said repeated and assured me and let the DD run 
• Did you ignore a notification that your DD had been increased after a review? again opted out of paper bill  and i let the DD run

I only realised in November2019 that from  July i was paying £195  by DD ( not sure how you did that but that is what they start taking) 
In November I called and i was told this would have been reviewed by a manager who called me after listening to the phonecall and said
I am sorry the CSA gave you the wrong information and assured your monthly dd would have been the same, your contract isnt that!  so we will have to charge what ever...
I am arguing the fact that i was sold an NOT existent contract!  I carried on paying the  £65 and started a complaint with the ombudsman, while doing, so we reached march 2020 , I cancelled my contract final bill is of about £660 plus £157 VAT
The Ombudsman said that because they do not have access to that phone call have taken in consideration what EDF is showing them regardless of the argument 

Gerry1

Saceiu said:

• What are the daily standing charges, what are the p/kWh prices and what provides the heating and hot water?  she never told me that
  

Do you have gas central heating, or is it all electric?  You're the person that knows that !

Right now you probably won't be able to leave EDF as you're in debt, but you need to make absolutely sure you're on their cheapest tariff.  You need to look at your online statement and see exactly how many kWh you've used in the year (no estimates or projections !), then use some comparison sites to find out the cheapest EDF tariff.

As previously stated, get the call recording and transcript.  You could try making a claim for the amount above £780 for which you have been billed, arguing that the telephone call constituted a binding contract.  However, I wouldn't rate your chances highly if the Ombudsman has ruled against you, and it might be decided that you were partially responsible for the large debt because you hadn't checked your bills and DDs in a timely manner, and you had refused to pay the revised DD.  That in itself might have moved you to a more expensive tariff - do you still not know the standing charge and kWh rates that you are paying?